Customer Service Apprentice
GRAY'S LOCKSMITHS LTD
Nottingham (NG8 5AZ)
Closes on Friday 28 November 2025
Posted on 16 October 2025
Contents
Summary
Join Grays Locksmiths as a Customer Service Apprentice and become part of a trusted Nottingham business with over 35 years of success. You’ll gain hands-on experience in customer support, scheduling, and administration while working towards a nationally recognised qualification and building your career.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday, 8:30am – 5:00pm with a 30-minute lunch break.
40 hours a week
- Start date
-
Monday 8 December 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a Customer Service Apprentice, you’ll work in the heart of the
business, supporting customers and engineers to keep operations
running smoothly. Your typical duties may include:
· Answering customer enquiries by phone and email, providing helpful and professional responses.
· Booking jobs, updating diaries, and coordinating locksmith visits.
· Inputting and maintaining accurate customer and booking data.
· Managing office administration tasks such as filing, document updates, and inventory tracking.
· Communicating with customers, engineers, and suppliers to ensure great service from start to finish.
You’ll be fully supported by experienced team members and
receive on-the-job training to develop your skills and confidence.
Where you'll work
Grays Locksmiths Ltd
8-10 Nuthall
Nottingham
Nottingham
NG8 5AZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ACCESS TRAINING (EAST MIDLANDS) LTD
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Working towards a Level 2 Customer Service Practitioner apprenticeship standard, including Functional Skills if required.
Apprentices will be allocated a Trainer Assessor and training will be
planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.
The apprentice will spend 20% of their working hours in off the job
activities and training.
On the job and off the job training will be delivered in the workplace.
Requirements
Essential qualifications
GCSE in:
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Team working
- Initiative
- Non judgemental
- Confidence
- Building rapport
- Knowledge of Word and Excel
About this employer
Gray’s Locksmiths are a long-established Nottingham-based business, proudly serving customers since 1987. Specialists in locksmithing, key cutting, and security solutions, they have built a strong reputation for quality workmanship and outstanding customer care. Their experienced team combines traditional skills with modern technology to provide reliable and professional services for both domestic and commercial customers across the region.
After this apprenticeship
After successfully completing the Level 2 Customer Service
Practitioner apprenticeship, you could progress into a permanent
role such as Customer Service Advisor, Scheduler, or Office
Administrator. With further training, you could move into senior
administrative or customer service management roles within the
business or wider industry.
Ask a question
The contact for this apprenticeship is:
ACCESS TRAINING (EAST MIDLANDS) LTD
The reference code for this apprenticeship is VAC1000346808.
Apply now
Closes on Friday 28 November 2025
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