IT Support Apprentice (3Gi Technology)
3GI TECHNOLOGY LIMITED
London (EC1A 4JQ)
Closes in 8 days (Friday 31 October 2025 at 11:59pm)
Posted on 15 October 2025
Contents
Summary
You will be supported by 3Gi Technology, a global IT services provider specialising in Cloud, AI, and Cyber Security and will have access to experienced engineers, mentors, and hands-on training that goes far beyond the basics.
- Wage
-
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Information communications technician (level 3)
- Hours
-
5 days a week no hybrid.
Shifts to be confirmed.
37 hours 30 minutes a week
- Start date
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Thursday 20 November 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Let us be clear - this isn't a role for someone who just “likes computers.”
It's for someone who wants to build a career in IT and is ready to put in the effort to make that happen.
You will need to bring energy, curiosity, and reliability - because the team you are joining works hard and expects the same from you.
Based on-site with one of 3Gi’s clients, a high-energy technology recruitment business, that runs at pace and relies on IT to stay sharp. You will be the first line of support for day-to-day technical issues, keeping their team connected and productive.
You will be learning every day, working directly with experienced technicians, and expected to take initiative, stay curious, and think for yourself.
This is a role for someone who wants to be stretched, not just tick a training box.
3Gi have a proven track record of helping our apprentices grow and develop their business and technical skills and have helped mentor and nurture talented individuals to progress from the Service Desk into 2nd / 3rd Line roles, architecture support, development, operational and even project management roles.
Duties and key responsibilities
- Providing 1st-line support to staff onsite - troubleshooting hardware, software, and network issues
- Setting up laptops, devices, and user accounts in Microsoft 365
- Assisting with updates, installations, and system rollouts
- Learning how to identify, log, and resolve support tickets properly
- Working closely with 3Gi’s wider engineering team to keep systems running smoothly
Where you'll work
Aldersgate Street
London
EC1A 4JQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ESTIO TRAINING LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
More training information
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
- Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
- Prioritise systems support tasks and monitor and maintaining system performance
- Maintain regulatory, legal and professional standards
- Support the information systems needs for your business
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Customer service skills
- Thirst for knowledge
- Thirst for learning
- Passion for IT & Technology
- Stay focused under pressure
- Want to learn fast
- Methodological & organised
- Reliable & punctual
Other requirements
What we offer you: • Full training and support • On-the-job training and mentorship • Opportunity to work with a range of departments within the company • Industry recognised qualifications • Build confidence and experience in a corporate office environment • Work as part of a highly experienced team • Ability to determine the skills you want to develop from a range of industry-standard platforms • Opportunities for career growth and development, including architecture and project management • Company pension
About this employer
3Gi Technology are a digital transformation company based in Brentwood, that focus on driving digital transformation, whilst reducing TCO, that is a globally trusted partner. 3Gi build from a small start up to a major player in the tech market, values its culture and investment in its talent. Partnering proudly with Microsoft, AWS, VMware and many more.
After this apprenticeship
- Offer of a full-time position on successful completion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
ESTIO TRAINING LIMITED
Jordan Whitworth
JordanWhitwroth@bpp.com
01133500333
The reference code for this apprenticeship is VAC1000346783.
Apply now
Closes in 8 days (Friday 31 October 2025 at 11:59pm)
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