Apprentice Administrator
Wolsingham School
Bishop Auckland (DL13 3DJ)
Closes in 11 days (Wednesday 29 October 2025 at 11:59pm)
Posted on 15 October 2025
Contents
Summary
The role will be based in the main school office. We are looking for someone who has a professional image and is confident in meeting and greeting visitors. Could this be you?
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
Role is term time only.
- Training course
- Business administrator (level 3)
- Hours
-
37 hrs per week. Monday – Friday, 8am – 4pm. Role is term time only.
37 hours a week
- Start date
-
Monday 24 November 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Specific responsibilities:
- To be based in the main school office.
- To provide high standards of telephone and reception skills when communicating with outside agencies, parents/carers, governors, staff and students.
- To provide a professional image when greeting visitors and other stakeholders.
- To prioritise telephone calls and visitor queries and deal with all requests appropriately, accurately record messages and signpost as required.
- To ensure visitor signing-in procedures are followed correctly, including safeguarding checks.
- To open, sort and distribute incoming mail and also deal with all outgoing mail, including taking deliveries to the post office as required.
- To co-ordinate data collection sheets as required, ensuring a smooth process is adopted of sending forms home to parents, monitoring returns and updating information in SIMS to ensure an accurate record is kept at all times.
- To assist with the processing and updating of free school meal/ pupil premium data.
- To assist with student admissions and student transfers, including curriculum allocation, CTF files and hardcopy files.
- To ensure staff pigeonholes are updated regularly with leavers/new starters.
- To support the Attendance Manager with administrative tasks. For example, inputting the student late register on SIMS and class charts in a timely manner.
- To maintain office stationery levels.
- To assist with new intake, including processing consent forms.
General Duties and Responsibilities
- To provide refreshments for meetings and visitors and clear away afterwards.
- To ensure approved catering orders are collected and ready as per request.
- To deal with all stakeholder enquiries.
- To administer first aid, the employer will provide first aid training.
- To use the booking system to book rooms, reprographic requests and maintenance requests.
- Understand and comply with GDPR.
- Ensure that equality and diversity are mainstreamed in all aspects of the job.
- Promote good customer care practice in your work. Ensure that services are customer focussed. Ensure complaints are dealt with openly and fairly. Actively seek the views of customers and staff. Provide services that are fair and accessible to all.
- To liaise with external organisations representing the school in an efficient and professional manner.
Special Conditions:
- The post-holder will be expected to undertake the appropriate training provided by the Trust/ College to assist them in carrying out any of the above duties.
- The post-holder will be expected to contribute to the protection of children and vulnerable adults, as appropriate, in accordance with any agreed policies and/or guidelines, reporting any issues or concerns to their immediate line manager.
- The post-holder will be required to promote, monitor and maintain health, safety and security in the workplace. To include ensuring that the requirements of Health & Safety at Work Act, COSHH, and all other mandatory regulations are adhered to.
- To carryout duties with full regard to the Trust’s Equal Opportunities and Dignity at Work Policy.
- An Enhanced Disclosure with the Disclosure and Barring Service (DBS) will be undertaken before any appointment can be confirmed.
Where you'll work
The Grammar School Building
West End, Wolsingham
Bishop Auckland
DL13 3DJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BISHOP AUCKLAND COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Monthly onsite tutor visits, you will be given time in the workplace to complete college work and complete training.
Requirements
Essential qualifications
GCSE in:
- English (grade 9-4 / A*-C / Level 2)
- Maths (grade 9-4 / A*-C / Level 2)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Administrative skills
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
Pass a Disclosure and Barring Service (DBS) check. As part of the interview process, you will be asked to complete some basic admin tasks. A good standard of English will be required. Applicants need to be available to attend BAC pre-interviews from 29th October 2025. ALP applications will need to be completed to go across to the employer.
About this employer
At Wolsingham School every pupil is known, valued and supported to develop to their fullest potential – both in the classroom and through their exceptional range of clubs, activities and trips. The School believes that every child has unique gifts and it is their job to help them achieve their very best. Wolsingham School is a close-knit community where students behave exceptionally well and enjoy school. In the supportive environment with superb facilities, students thrive, are inspired to learn and achieve highly.
After this apprenticeship
Employment within the organisation, to be discussed at interview.
Ask a question
The contact for this apprenticeship is:
BISHOP AUCKLAND COLLEGE
David Brough
david.brough@bacoll.ac.uk
01388743164
The reference code for this apprenticeship is VAC1000346615.
Apply now
Closes in 11 days (Wednesday 29 October 2025 at 11:59pm)
Sign in with your GOV.UK One Login to apply.