Client Delivery Engineer - Digital Support Apprentice

Randstad

London (EC4R 3TD)

Closes in 25 days (Friday 14 November 2025 at 11:59pm)

Posted on 14 October 2025

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Summary

Cassini is a leading global provider of analytics and optimisation tools and is looking for a driven and talented individual to join their team as a Client Delivery Apprentice. You will complete a Level 3 Digital Support Technician Apprenticeship, which offers blended learning, combining online training with practical workplace experience.

• Wage:

  £15,704 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

  You will be paid the National Minimum Wage for Apprentices,which is £7.55 per hour for the first year, and then depending on age, this will increase in line with regulations.

• Training course: Digital support technician (level 3)
• Hours: Monday to Friday 9am to 6pm.

  40 hours a week

• Start date:

  Monday 17 November 2025

• Duration:

  1 year 6 months

• Positions available:

  2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Are you ready to dive into the high-stakes world of data and cutting-edge financial technology? Do you have a technical, analytical mind and a passion for turning complex data into powerful solutions?

What You'll Be Doing: The Technical Core of Client Success
You'll be the technical linchpin in client onboarding and implementation projects. You'll move beyond theory and get hands-on with real-world data integration:

• Data Transformation: Work with various complex data formats (JSON, XML, CSV) and use tools like Jinja2 transforms to integrate client data into the firm’s own platform
• Integration & APIs: Get comfortable using APIs and SFTP to build seamless data transmission layers between their clients and their award-winning software
• Problem-Solving: Quickly debug, manipulate, and validate large, complex datasets, owning the process for resolving data and market data issues
• Tooling & Automation: Contribute to their internal efficiency by scripting in Python for internal tooling and utilising automation tools like SoapUI and Postman
• Documentation: Create clear, essential documentation for both internal and external stakeholders

What We’re Looking For

GCSE Grade C/4 or above in Maths & English (or equivalent)
Please note: an IT related qualification higher than Level 2 (Level 3 or 4, degree, master's etc) will make you ineligible for the apprenticeship, as you will be overqualified

You don't need to know everything, but you need a strong foundation and a hunger to learn. We want to hear from you if you’ll bring:

• A technical & analytical mindset with a keen interest in data and the financial markets
• Experience working with complex datasets and a strong attention to detail
• Familiarity with APIs, SFTP, and a good understanding of the Python coding language
• Exceptional internal motivation to learn and take ownership
• Bonus points for an understanding of financial instruments, particularly Prime Brokerage business experience, but this is not essential

Training & Development

You will complete a Level 3 Digital Support Technician Apprenticeship, covering:

• Operate digital information systems
• Digital architecture (physical storage vs cloud, the role of operating systems and servers)
• Maintaining end-user systems (software, hardware and operating systems)
• Information security principles
• System security
• Account management (optional)
• Managing & analysing data
• Digital marketing

This apprenticeship offers blended learning, combining online training with practical workplace experience, setting you up for a successful career.

What Sets Our Client Apart?

• Global Impact: An established, core utility provider trusted by hedge funds, asset managers, and banks worldwide
• Award-Winning: Recognised as a 'Best Derivatives Tech Provider' and an 'Analytics Leader' in the industry
• Cutting-Edge Tech: Their platform delivers real-time, front-to-back analytics on the full cost of derivatives trading, helping clients reduce margin and optimise collateral
• Career Growth: They foster a collaborative, energetic team dedicated to continuous learning and empowering our employees to reach their full potential

Where you'll work

78 83 Upper Thames St.
London
EC4R 3TD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

PARETO LAW LIMITED

Training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
• use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
• apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
• provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
• operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
• communicate effectively through a variety of different channels using terminology appropriate to the audience
• use digital resources to extend own knowledge and skills relevant to their role
• risk assess the organisational impact of decisions that they take
• use digital systems to identify productivity and performance improvements
• use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
• maintain system security in line with organisational policies.
• support digital operations or digital change and transformation activities.
• investigate application problems and enable resolution to maintain productivity and improve quality of service.
• coach and guide stakeholders to develop their applications skills to use digital systems effectively.
• monitor data to analyse systems use and provide insights to recommend use or applications developments.
• support customers in the use of information, products and services through digital channels.
• diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
• maintain end-user systems physically or remotely. For example: software, hardware or operating systems
• provide and direct end-users to tools and resources to help them to resolve their digital problems.
• use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
• use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
• apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
• provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
• operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
• communicate effectively through a variety of different channels using terminology appropriate to the audience
• use digital resources to extend own knowledge and skills relevant to their role
• risk assess the organisational impact of decisions that they take
• use digital systems to identify productivity and performance improvements
• use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
• maintain system security in line with organisational policies.

Training schedule

Learners who complete the Digital Support Technician Level 3 Apprenticeship will gain an understanding of the following knowledge and skills.

Non-technical skills

• Critical thinking
• Effective communication
• Customer service
• Problem solving
• Managing risk and decision making
• Coaching and guiding

Technical skills

• Operate digital information systems
• Digital architecture (physical storage vs cloud, the role of operating systems and servers).
• Maintaining end-user systems (software, hardware and operating systems)
• Information security principles
• System security
• Account management (optional)
• Managing & analysing data
• Digital marketing

Requirements

Essential qualifications

GCSE in:

• English (grade 4/C or higher)
• Maths (grade 4/C or higher)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Problem solving skills
• Analytical skills
• Logical
• Initiative
• Python
• Interest in data
• Interest in financial markets

Other requirements

Successful applicants will have to pass a background check, DBS check, financial/credit check, eligibility to work check and reference check.

About this employer

Founded in 2014, Cassini are the established, core utility provider of analytics and optimisation tools built for the derivatives industry, and are based in East Central London

After this apprenticeship

The right candidate has the opportunity to be taken on permanently and cross train in other departments. 

Ask a question

The contact for this apprenticeship is:

PARETO LAW LIMITED

apprenticeships@randstad.co.uk

The reference code for this apprenticeship is VAC1000346459.

Apply now

Closes in 25 days (Friday 14 November 2025 at 11:59pm)

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