Apprentice Warehouse / Customer Service Advisor
motor parts direct limited
Bury St. Edmunds, Cambridge, Driffield, Farnham, Hartlepool, Kidderminster, Maidstone, Maldon, Manchester, New Milton
Closes in 30 days (Friday 14 November 2025 at 11:59pm)
Posted on 14 October 2025
Contents
Summary
We are looking for a hardworking, motivated, and reliable individual to join our busy motor parts branch as an apprentice. This is an excellent opportunity to begin a career in the automotive parts industry, working in a fast-paced environment where organisation and teamwork are essential.
- Wage
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£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday 8am -5pm.
40 hours a week
- Start date
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Monday 1 December 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As an apprentice, you will start in the warehouse, learning about motor parts, stock control, and warehouse operations. Over time, you will progress to the customer service side of the business while working towards your NVQ Level 2 Customer Service qualification.
Key Responsibilities
- Support the Branch Manager in motivating delivery staff and maintaining excellent customer service standards.
- Assist with sales, margins, costs, and overall branch performance according to company requirements.
- Help implement promotional strategies and activities.
- Support the management of cash, debtors, and stock systems in line with company procedures.
- Ensure company stock is correctly and safely stored in accordance with manufacturer specifications.
- Check and process all stock-related paperwork accurately.
- Participate in regular stock takes and report any anomalies to the Branch Manager.
- Assist with replenishing shop merchandise and maintaining a clean, professional branch appearance.
- Help manage the upkeep and condition of all equipment, fixtures, and fleet vehicles.
- Support the Branch Manager in managing costs, overheads, and profitability.
- Liaise with suppliers and partners as required.
- Monitor and report on slow-moving or redundant stock.
- Assist in maintaining health and safety standards and ensuring staff awareness and compliance with company policy and relevant legislation.
Where you'll work
You can select which locations you want to apply for in your application on Find an apprenticeship.
This apprenticeship is available in these locations:
- Unit 13, Chamberlayne Road, Bury St. Edmunds, IP32 7EY
- Unit 1, Copley Hill Farm Business Park, Cambridge Road, Babraham, Cambridge, CB22 3GN
- Unit 2, The Trade Yard, Skerne Park, Skerne Road, Driffield, YO25 6RT
- Unit E Crondall Place, Coxbridge Business Park, Alton Road, Farnham, GU10 5EH
- Unit 29B, Park View Road West, Park View Industrial Estate, Hartlepool, TS25 1PE
- Unit B 1 B 3 Finepoint, Ratio Park, Kidderminster, DY11 7FF
- Unit H2, Integra, Bircholt Road, Maidstone, ME15 9GQ
- 4 The Causeway, Heybridge, Maldon, CM9 4LJ
- Unit B, Marshall Stevens Way, Trafford Park, Manchester, M17 1PP
- 56 Old Milton Road, New Milton, BH25 6DX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
PROFESSIONAL DEVELOPMENT AND TRAINING LTD
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
The training will take place at the apprentice's place of work.
Training will be given my members of staff as well as a Training provder who will go to the place of work of the apprentice.
More training information
The training will be delivered face-to-face as well as online sessions.
The training provider is Professional Development and Training LTD, which is a nationwide provider.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Physical fitness
Other requirements
Being able to work as part of a team and being able to speak to customers,
About this employer
Motor Parts Direct first opened it's doors in Kettering in 1999. We have an experienced, friendly team in every branch ensuring expertise in supplying the right part for your car. Despite the pandemic, 2020 was one of Motor Parts Direct’s busiest years with the opening of 20 new branches and no plans to stop there! We believe that our level of service provided within the motor industry should be experienced by as many people possible. Having built up the business to a network of over 176 branches, with 15 distribution centres, millions of pounds worth of stock and a fleet of over 1100 delivery vehicles, the company has set new standards in an industry all too often beset by promises that are not kept. As motor part suppliers are often competing to offer the same products as each other, the best way for a company to forge a point of difference is through the service they offer. Motor Parts Direct are the company to do just that. “We strive to ensure we develop our staff to provide a service level beyond our customer’s expectations. Our customers have a choice. We aim to be that ‘natural choice’.”
After this apprenticeship
Once completed you will be able to move onto the next training course which is Team leading L3.
Ask a question
The contact for this apprenticeship is:
PROFESSIONAL DEVELOPMENT AND TRAINING LTD
Beverley Gilmour
bgilmour@p-d-t.co.uk
The reference code for this apprenticeship is VAC1000346437.
Apply now
Closes in 30 days (Friday 14 November 2025 at 11:59pm)
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