IT Solutions Technician Apprentice (L3)
REINFORCEMENT SOLUTIONS LIMITED
Cannock (WS11 0XA)
Closes in 27 days (Sunday 9 November 2025 at 11:59pm)
Posted on 13 October 2025
Contents
Summary
Looking for a motivated, enthusiastic IT & Projects Apprentice to join our team. This is a fantastic opportunity to gain hands-on experience in IT support and project delivery. You’ll be involved in a wide range of activities, providing technical support, assisting with IT and business projects such as our new ERP system, Advanced Workshop.
- Wage
-
£15,704 to £25,396.80, depending on your age
National Minimum Wage
- Training course
- IT solutions technician (level 3)
- Hours
-
Monday–Friday, flexible between 7am and 4pm.
40 hours a week
- Start date
-
Monday 1 December 2025
- Duration
-
1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key responsibilities:
- Provide first-line IT support to staff, including troubleshooting hardware, software, and network issues.
- Assist with setting up new equipment such as laptops, mobile devices, and user accounts.
- Support the IT & projects team with system upgrades, installations, and maintenance.
- Contribute to project workstreams by helping gather requirements, testing systems, and preparing documentation.
- Help maintain IT records, asset registers, and project documentation.
- Provide excellent customer service and communicate clearly with colleagues at all levels.
- Ensure compliance with company policies, data protection, and cybersecurity best practices.
What You’ll Learn
- Practical IT skills including device setup, troubleshooting, and administration.
- Exposure to project management methods and tools.
- Knowledge of IT systems, networks, and business applications.
- Experience of working within a professional office environment.
- Communication, teamwork, and problem-solving skills.
What We Offer
- A structured apprenticeship programme with mentoring and support.
- Paid training time to complete your apprenticeship qualification.
- Opportunities for career progression within IT & Projects after successful completion.
- A supportive working environment where you can grow your skills.
Essential skills, characteristics and experience
We don’t expect you to know everything already – this role is about learning and developing. However, the ideal candidate will have:
- A genuine interest in IT and technology.
- Good problem-solving skills and a willingness to learn.
- Strong communication skills with a customer-focused approach.
- Ability to work as part of a team and take initiative when needed.
- Basic knowledge of Microsoft Office 365 and IT equipment is desirable but not essential.
Entry Requirements
- GCSEs (or equivalent) in English and Maths at grade 4 (C) or above.
- A-Level, BTEC, or equivalent qualifications are desirable but not required.
- Eligibility to enrol on an approved IT apprenticeship programme.
Where you'll work
Wyrley Brook Retail Park, Walkmill Lane
Cannock
WS11 0XA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TECHNICAL PROFESSIONALS LIMITED
Training course
IT solutions technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Training schedule
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the IT Solutions Technician standard.
The training covers the following core occupational duties: https://www.instituteforapprenticeships.org/apprenticeship-standards/st0505-v1-1
Requirements
Essential qualifications
GCSE in:
- English (grade 4 (C))
- Maths (grade 4 (C))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Customer care skills
- Problem solving skills
- Team working
- Initiative
Other requirements
You must meet the following eligibility criteria to apply for the role: Have been a UK/EEA resident for the last 3 years. Hold valid residency status. Have the right to work in the UK.
About this employer
A leading British manufacturer and supplier of steel reinforcement and building accessories, Total Group currently employs more than 110 staff, all passionate about helping you get what you want when you want it and within the right budget. Having grown significantly since its establishment 20 years ago, the company has become a highly-regarded, recognised producer of reinforcement steel to the UK construction industry. Total have the knowledge, expertise and ability to understand and consistently deliver cost effective solutions throughout the UK and right through to major contract. The company has built its reputation through the supply of high-quality, British-made products and a completely dependable customer service. Rigorous quality control, an extensive product range and the capacity to meet project demands of all sizes gives Total customers the confidence and peace of mind that they are working with a reliable, proficient partner. Total adopts a responsible approach to their business, applying maximum attention to safety, sustainability, the environment and the larger community.
https://total-group.co.uk/ (opens in new tab)
Company benefits
20 days of annual leave, Bank holidays off and additional time over Christmas
After this apprenticeship
This is a permanent position.
Ask a question
The contact for this apprenticeship is:
TECHNICAL PROFESSIONALS LIMITED
The reference code for this apprenticeship is VAC1000346246.
Apply now
Closes in 27 days (Sunday 9 November 2025 at 11:59pm)
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