Level 3 Business Administration Apprentice

PONTELAND GOLF CLUB LTD

NEWCASTLE ON TYNE (NE20 9BD)

Closes in 14 days (Monday 27 October 2025)

Posted on 13 October 2025

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Summary

We are seeking a Business Administrator (Level 3 Apprentice) to join our team and support the efficient running of the club’s front office and commercial operations. This is an excellent opportunity for someone looking to build a career in administration, event coordination, or the leisure and hospitality industry.

• Wage:

  £14,722.50 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday- Friday: 9am- 5pm

  37 hours 30 minutes a week

• Start date:

  Tuesday 4 November 2025

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Reception & Front Office Duties

• Greet members, visitors, and clients professionally and courteously
• Maintain a clean, organised reception and office area
• Answer and direct incoming phone calls, manage enquiries, and take messages
• Handle incoming and outgoing mail and deliveries
• Administrative Support
• Provide general administrative support to the commercial team and wider office
• Assist with document management, filing (both paper and electronic), and data entry
• Update marketing content on social media platforms and the club website, particularly regarding upcoming golf competitions and events
• Support the coordination and administration of golf events and related activities
• Assist with invoice processing and basic financial administration
• Maintain internal databases and accurate records
• Monitor and manage office supply inventory
• Meeting & Office Coordination
• Schedule meetings and take accurate minutes
• Prepare meeting rooms before and after use

Where you'll work

THE CLUB HOUSE
53 BELL VILLAS
PONTELAND
NEWCASTLE ON TYNE
NE20 9BD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NCG

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• 4 days per week at Ponteland golf club
• 1 day per week at Newcastle college 

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Logical
• Team working
• Initiative

About this employer

Established in 1927, Ponteland Golf Club is a renowned 18-hole parkland course located just outside Newcastle upon Tyne. With a rich history and a reputation for excellence, the club features immaculate greens, a challenging yet enjoyable layout, and a vibrant clubhouse offering a bar, restaurant, and function spaces. Hosting competitions at local, regional, and national levels, the club remains open year-round and serves as a social hub for members and guests.

After this apprenticeship

• Opportunities for professional development and potential progression to a full-time role upon completion

Ask a question

The contact for this apprenticeship is:

NCG

Ellisha Hay

apprenticeships@ncl-coll.ac.uk

01912004849

The reference code for this apprenticeship is VAC1000346164.

Apply now

Closes in 14 days (Monday 27 October 2025)

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