Business Administration Apprenticeship L3

BELLA MAISON LTD

Collindale (NW9 6TH)

Closes in 12 days (Friday 31 October 2025)

Posted on 13 October 2025

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Summary

This is an all round role giving exposure to all elements of the business in order to support the business and customer needs. We are looking for someone who will get to know the business functions and become a key member of the team.

• Wage:

  £11,778 a year

  Check minimum wage rates (opens in new tab)

  Hours increasing up to 40 hours per week as the apprentice grows within the role

• Training course: Business administrator (level 3)
• Hours: Monday-Friday.

  30 hours a week

• Start date:

  Thursday 6 November 2025

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

 ​​Responsibilities and Tasks

• Dealing with customers face-to-face
• Dealing with customer enquiries via email or through the website portal
• Telephone enquiries from both customers and suppliers
• Preparing documentation for packages
• Documentation for invoicing
• Supporting the preparation of items for delivery
• Assist peers within their functions when required, such as accounts, etc
• Develop customers through account management
• Liaise with suppliers

Where you'll work

Unit 4B Collindale Retail Park
Collindale
NW9 6TH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HRUC (HARROW, RICHMOND AND UXBRIDGE COLLEGES)

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Apprentice will be required to attend college at least x1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship.

The apprentice will be required to complete:

•  Work towards gaining a full qualification
• Employment Rights and Responsibilities
• Skills, Knowledge, and Behaviours
• Standard and End Point Assessment
• Functional Skills in English, maths, and ICT (if required)

Other training will be provided by the employer as required to enable the fulfilment of the job role.

Requirements

Essential qualifications

GCSE or equivalent in:

• Maths (grade 4-9)
• English (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Customer care skills
• Administrative skills
• Team working
• Creative
• Non judgemental
• Physical fitness

Other requirements

This is a varied role however on occasions you might be required to support with movement of items and furniture. Therefore you must be physically fit and able to lift or move items of furniture around.

About this employer

Offering a wide selection of stylish and modern furniture pieces designed to fit every style and budget. Whether you’re looking for something classic or contemporary, traditional or trendy - we've got it all! 

After this apprenticeship

We are looking for someone who will get to know the business functions and become a key member of the team.

Ask a question

The contact for this apprenticeship is:

HRUC (HARROW, RICHMOND AND UXBRIDGE COLLEGES)

The reference code for this apprenticeship is VAC1000346130.

Apply now

Closes in 12 days (Friday 31 October 2025)

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