Apprentice Tenant Liaison Officer
SUSTAINABLE BUILDING SERVICES (UK) LTD
Dronfield (S18 2GR)
Closes in 16 days (Friday 31 October 2025 at 11:59pm)
Posted on 14 October 2025
Contents
Summary
Trainee Tenant Liaison Officer - a great opportunity for someone looking to build on their customer service experience and develop further in their career.
- Wage
-
£19,720.96 a year
Check minimum wage rates (opens in new tab)
£3,000 car allowance plus mileage
- Training course
- Customer service specialist (level 3)
- Hours
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Monday to Thursday: 8:00am - 5:00pm
Friday: 8:00am - 4:30pm
1-hour unpaid lunch.
39 hours 30 minutes a week
- Start date
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Monday 17 November 2025
- Duration
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1 year
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Complete Level 2 Customer Service Practitioner Course
- Complete Level 3 Customer Service Practitioner Course
- To provide consultation and support to residents prior to, during and after works to their homes - ensuring high levels of customer satisfaction
- Identifying vulnerable tenants and any additional needs they might need to accommodate for them
- Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies
- Ensuring that any problems/issues are dealt with promptly resulting in fair and reasonable solutions
- Managing the customer/resident journey whilst following the client and company engagement procedures
- To develop effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders and the local community
- Carry out: choice events, consultation events and individual consultation with residents regarding future work
- Carry out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence
- Complete resident profiling and work with the site management team to implement effective working practices and discuss with the client’s customer care team where appropriate
- Agree access arrangements with the resident and book appointments to enable the work to their home
- Ensure relevant communication packs are set up for new contracts
- Involvement in Social Value Returns, identifying, organising & participating in community-based events
Where you'll work
Snape Hill Crescent
Dronfield
S18 2GR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SHEFFIELD COLLEGE, THE
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
- Customer Service Specialist Level 3
- Sheffield College on a once a fortnight basis
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
About this employer
Sustainable Building Services (UK) Ltd is an award-winning building contractor with forty years' experience in the social housing sector. Active throughout Britain, we deliver design and build projects, property maintenance programmes, energy efficiency works and a comprehensive range of refurbishment services. We excel in making funding schemes and capital budgets work together to achieve maximum impact.
Company benefits
- Enhanced pension contributions - Employer-paid Healthcare Cash Plan - Enhanced Maternity Pay - Employee Assistance Programme - Support for Continuous Professional Development
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
A long-term career.
Ask a question
The contact for this apprenticeship is:
SUSTAINABLE BUILDING SERVICES (UK) LTD
Laura Johnson
laura.johnson@sustainablebuildinguk.com
07891846812
The reference code for this apprenticeship is VAC1000346065.
Apply now
Closes in 16 days (Friday 31 October 2025 at 11:59pm)
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