Customer Service and Lifeguard Apprentice
COVENTRY SPORTS FOUNDATION
Coventry (CV6 7GP)
Closes in 16 days (Wednesday 29 October 2025)
Posted on 10 October 2025
Contents
Summary
AT7 Leisure Centre are looking for a Customer Service and Lifeguard apprentice to join the team, to embrace and lead by example on the Company's key values of Pride, Passion and Performance. Providing a safe environment for children, young people and vulnerable adults.
- Wage
-
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
37.5 hours per week - Monday - Sunday in line with business opening hours. Exact shifts to be confirmed.
37 hours 30 minutes a week
- Start date
-
Wednesday 5 November 2025
- Duration
-
1 year 3 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a Customer Service and Lifeguard Apprentice at AT7 Leisure Centre, you will be working towards the Customer Service Level 2 apprenticeship programme over the duration of 15 months, alongside achieving the Level 2 Award in Pool Lifeguarding.
Please note you will be required to complete a swim test consisting of the below as part of the interview process.
● Jump/dive into deep water
● Swim 50 metres in no more than 60 seconds
● Swim 100 metres continuously on front and back in deep water and then tread water for 30 seconds
● Surface dive to floor of the pool (deepest part)
● Climb out of a swimming pool unaided by ladders/steps and where pool design permits
You will be supporting the day-to-day operations and services of CV Life leisure facilities, by carrying out the following responsibilities.
● Work directly with children and adults of all ages throughout their usage of CV Life facilities and engagement of activities, both internally and externally
● Work collaboratively with a wide range of partner organisations and internal departments
● Undertake routine maintenance of equipment and maintaining the cleanliness and safety of the environment
● Undertake duties directly associated with the roles of Lifeguard
● Setting up equipment for activities, events and competitions
● Ensure customers receive an excellent level of service, including supporting with the sale of memberships and bookings for facilities
● Maintain accurate records in accordance with GDPR and promote activities using facilities IT systems in accordance with company marketing and branding guidelines
● Complete all coursework on time and to the best of your ability
● Contribute the the overall ethos and working values of the Foundation
● Contribute to raising standards by demonstrating and promoting high expectations
● To complete the end-point assessment process including professional discussion (supported by a portfolio of evidence) and observation of practical activities with questioning by an external body
● Visit venues outside the centre as required to promote the activities of the company
This job description is not exhaustive or exclusive, and may be reviewed and updated depending on operational requirements and staffing levels.
Please note for this position you will be subject to an Enhanced DBS check, and have the ability to work unsociable hours including, evenings, weekends and Bank Holidays, as well as travel between sites.
Where you'll work
Bell Green Road
Coventry
CV6 7GP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LIFETIME TRAINING GROUP LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Requirements
Desirable qualifications
GCSE in:
- English (grade C/4)
- Maths (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Customer care skills
- Team working
Other requirements
The key dates provided should be used as a guide only, if the position is filled, the vacancy will close.
About this employer
At CV Life, we are dedicated to bringing the benefits that sport, health and fitness provides to the people of Coventry. We offer fantastic facilities for all the family, and for every level of fitness and skill. Everyone is welcome at CV Life!
https://cvlife.co.uk/xcel-leisure-centre/ (opens in new tab)
After this apprenticeship
Ongoing training and development.
Ask a question
The contact for this apprenticeship is:
LIFETIME TRAINING GROUP LIMITED
The reference code for this apprenticeship is VAC1000345859.
Apply now
Closes in 16 days (Wednesday 29 October 2025)
Sign in with your GOV.UK One Login to apply.
After signing in, you’ll apply for this apprenticeship on the company's website.