Apprentice Pest Control & Customer Service Practitioner

Derby City Council

Derby (DE21 4BD)

Closes in 20 days (Sunday 26 October 2025)

Posted on 6 October 2025

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Summary

To work within the Pest Control Team, delivering general support during pest control treatments, customer service plus the effective delivery of the pest control service.

Wage

£17,710.89 a year

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
37 hours a week, 8:30am – 5:00pm. Days to be confirmed.

37 hours a week

Start date

Friday 14 November 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Assist the EST’s to carry out pest control treatments, ancillary service
    investigations and works, during site visits to domestic and commercial
    customers in response to requests for service.
  • Assist with regular pest control stock audits, stock rotation, stock control and stock orders.
  • Assist in the calculation of charges for commercial pest control treatments which have been carried out.
  • Deal with telephone and email enquiries/ complaints received from
    customers/Contact Centre, escalating to the relevant person
  • Carry out all tasks taking into account issues of confidentiality
  • Use effective communication to ensure quality and consistency in your daily task.
  • Provide support for Environmental Health Officers, Technical Officers and other staff in carrying out their duties as required.
  • Actively promote the pest control service through preparation of information and attendance at promotional events as required.
  • Undertake job specific training as required.

  • To undertake and complete the Level 2 Customer Services Practitioner qualification

  • Understand and comply with the City Council’s environmental policies.
  • Comply with all Health & Safety policies and legislation in performance of the duties of the post.
  • Work with information technology and associated systems in accordance with the City Council’s policies & procedures.
  • Comply with standing orders, financial regulations and Departmental instructions.
  • Carry out duties and responsibilities of the post in compliance with the City Council’s Equality and Diversity policy.
  • Take part in the Councils Great performance Conversations Scheme.

Where you'll work

Unit A
Stores Road
Derby
DE21 4BD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DCG

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C or above or equivalent)
  • Maths (grade 4/C or above or equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Problem solving skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience
  • Practical

Other requirements

You must be 18+ to apply due to use of poisons.

About this employer

Here at Derby City Council, we’re dedicated to delivering nearly 250 first-class services to citizens and businesses in the heart of the Midlands. People are at the centre of all that we do, and we have an outstanding track record of recruiting and developing talented individuals by providing them with varied and fulfilling career opportunities. Find out more about what it’s like to work for us.

https://www.derby.gov.uk/ (opens in new tab)

Company benefits

• 27 days annual leave • Access to our Equality Employee Networks: LGBTQ+, Disabled Employee Network & Carers and our Black, Asian & Minority Ethnic Employee Support Network • Support for colleagues who are carers

After this apprenticeship

On completion there is a possibility of a permanent job in which you will also obtain a recognised, industry wide qualification in pest control, such as the RSPH/ BPCA Level 2 Award in Pest Management or equivalent.

Ask a question

The contact for this apprenticeship is:

DCG

Ali Harrison

ali.harrison@derby-college.ac.uk

07808205883

The reference code for this apprenticeship is VAC1000345210.

Apply now

Closes in 20 days (Sunday 26 October 2025)

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