10306 - Operational Support Grade - HMP Wandsworth (Prison Support Role) Apprenticeship

HM Prison & Probation Service

London (SW18 3HU)

Closes in 10 days (Thursday 16 October 2025)

Posted on 3 October 2025

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Contents

Summary

This apprenticeship is a role within the Civil Service. To see full details of the apprenticeship click on ‘apply’ to go to the Civil Service Jobs website.

Wage

£35,483 a year

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Training course
Aviation customer service operative (level 2)
Hours
Click apply to see full details of the working week for this apprenticeship.

37 hours a week

Start date

Saturday 1 November 2025

Duration

1 year

Positions available

8

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This apprenticeship is a role within the Civil Service. To see full details of the apprenticeship click on ‘apply’ to go to the Civil Service Jobs website.

Where you'll work

Heathfield Road
London
SW18 3HU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

To be confirmed

Training course

Aviation customer service operative (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Comply with all aviation regulations, work within legislative guidelines and procedures.
  • Complete and maintain documentation to meet current legislative aviation guidelines
  • Use aviation systems effectively.
  • Adapt to different circumstances whilst maintaining customer service standards and remaining polite, helpful and customer focused
  • Adhere to procedures for identification and safe handling of dangerous goods
  • Work effectively as part of a team and with others identifying and responding to the needs of individuals, including colleagues, other organisations/stakeholders or customers
  • Communicate effectively transmitting and receiving information and recording it as required
  • Take appropriate action in the event of an incident, disruption or emergency, liaising with relevant people and recording actions and outcomes as required
  • Interpret and scrutinise travel documentation
  • Identify passenger anomalies and report to the line manager in accordance with relevant regulations
  • Correctly check-in all booked passengers and baggage
  • Carry out the boarding functions, ensuring accurate head counts and security and pre-boarding briefs and passenger handling duties
  • Communicate with flight crew regarding customer and other requirements for example; passengers with restricted movements
  • Deal with the required documents and health related items and the processing channels for these
  • Identify and use the correct handling method by using IATA PRM codes or via another applicable means of communication
  • Take remedial action upon identification of faults or errors in a timely manner.
  • Comply with all aviation regulations, work within legislative guidelines and procedures.
  • Complete and maintain documentation to meet current legislative aviation guidelines
  • Use aviation systems effectively.
  • Adapt to different circumstances whilst maintaining customer service standards and remaining polite, helpful and customer focused
  • Adhere to procedures for identification and safe handling of dangerous goods
  • Work effectively as part of a team and with others identifying and responding to the needs of individuals, including colleagues, other organisations/stakeholders or customers
  • Communicate effectively transmitting and receiving information and recording it as required
  • Take appropriate action in the event of an incident, disruption or emergency, liaising with relevant people and recording actions and outcomes as required
  • Interpret and scrutinise travel documentation
  • Identify passenger anomalies and report to the line manager in accordance with relevant regulations
  • Correctly check-in all booked passengers and baggage
  • Carry out the boarding functions, ensuring accurate head counts and security and pre-boarding briefs and passenger handling duties
  • Communicate with flight crew regarding customer and other requirements for example; passengers with restricted movements
  • Deal with the required documents and health related items and the processing channels for these
  • Identify and use the correct handling method by using IATA PRM codes or via another applicable means of communication
  • Take remedial action upon identification of faults or errors in a timely manner.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade C)
  • Maths (grade C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

Click apply for details

About this employer

You can see full details of this apprenticeship on Civil Service Jobs.

After this apprenticeship

You can see full details of this apprenticeship on Civil Service Jobs.

Ask a question

The contact for this apprenticeship is:

To be confirmed

The reference code for this apprenticeship is VAC1000345144.

Apply now

Closes in 10 days (Thursday 16 October 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.