Reception Administrator Apprentice
ALLIOTT WINGHAM LTD
FAREHAM (PO16 7BB)
Closes in 26 days (Friday 31 October 2025)
Posted on 3 October 2025
Contents
Summary
Are you someone with a positive, can-do attitude and a true passion for providing an exceptional, five-star customer experience? Are you seeking a role that offers ample growth and development opportunities? The Reception Administrator Apprentice will provide daily support and serve as the first point of contact for clients at Alliott Wingham.
- Wage
-
£15,000 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, between 08.30 - 16.30.
37 hours 30 minutes a week
- Start date
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Monday 10 November 2025
- Duration
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1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The Receptionist Administrator will be responsible for the following duties:
- Providing customer service both in person and over the phone
- Efficiently handling administrative tasks, including diary management, processing incoming and scheduling appointments
- Accountable and responsible for personal workload
- Engaging and interacting with clients effectively
- Provide information to visitors and callers regarding company services, policies, or directions
- Receive, sort, and distribute mail and packages
- Handle incoming phone calls, direct them appropriately, and take messages when necessary
Where you'll work
KINTYRE HOUSE
70 HIGH STREET
FAREHAM
PO16 7BB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
PETA LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Level 3 Business Administrator Apprenticeship Standard. You will complete a 15-month apprenticeship which includes 12 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.
Requirements
Essential qualifications
GCSE in:
- English (grade C/4)
- Maths (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- GDPR knowledge
- Adaptable and responsive
- Proficient in MS Office
- Proficient using Teams
- Proficient using email
- Proficient using Docusign
- Capable working independently
- Follow established guidelines
About this employer
Our roots can be traced back as far as 1948, which makes us one of the longest established chartered accountancy practices in southern Hampshire. While we have a strong heritage and proudly uphold the professional standards that define the best practitioners in our field, we’re not old fashioned or stuffy, far from it. Accountancy is a significant and powerful business resource, and we combine traditional skills with contemporary thinking and practice to help our clients achieve their aims.
http://www.alliottwingham.com (opens in new tab)
Company benefits
Health and wellbeing programme. 28 days holiday. Annual pay reviews. Life insurance.
After this apprenticeship
There is the opportunity for a permanent full-time position within the sales team at the end of the successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
PETA LIMITED
The reference code for this apprenticeship is VAC1000345117.
Apply now
Closes in 26 days (Friday 31 October 2025)
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