Sales and Customer Service Apprentice

POSITIVE IMPACT (SALES) LTD.

St. Leonards-On-Sea (TN38 9AZ)

Closes in 23 days (Monday 27 October 2025 at 11:59pm)

Posted on 3 October 2025

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Summary

We are seeking a Sales and Customer Service Representative to deliver exceptional support, drive sales, and build strong customer relationships. Responsibilities include handling calls, processing orders, resolving issues, promoting products.

Wage

£23,809.50 a year

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9.00am - 5.00pm. Excluding Bank Holidays.

37 hours 30 minutes a week

Start date

Monday 24 November 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Customer service with strong sales element
  • Help customers via phone with enquiries, orders and problem solving
  • Build relationships to promote products, process orders and achieve sales targets
  • Stay up to date with product knowledge
  • Accurately process the orders from various sources
  • Maintain accurate records and follow up with customers

Where you'll work

Swallow House
Theaklen Drive
St. Leonards-On-Sea
TN38 9AZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

EAST SUSSEX COLLEGE GROUP

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner Level 2 Apprenticeship Standard:

  • East Sussex College will provide the apprenticeship framework which will include Knowledge, Skills, Behaviour, Functional Skills (if required)
  • East Sussex College will ensure Health & Safety, and Equality & Diversity

More training information

Five days a week in the workplace

Requirements

Desirable qualifications

GCSE in:

English & Maths (grade C / 4 or above (or equivalent))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Initiative

Other requirements

The candidate will be trained in all aspects of running the business, including tasks such as picking and packing orders (with no heavy lifting involved).

About this employer

Positive Impact is a UK optical supplier supporting independent opticians with innovative products, professional services and training. Our portfolio includes dry eye treatments, contact lenses, diagnostic tools and sustainable solutions, helping practices deliver better patient care while growing their business.

https://www.positiveimpact.co.uk (opens in new tab)

After this apprenticeship

  • Potential permanent full-time employment on successful completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

EAST SUSSEX COLLEGE GROUP

Kate Delany

kate.delany@escg.ac.uk

The reference code for this apprenticeship is VAC1000344953.

Apply now

Closes in 23 days (Monday 27 October 2025 at 11:59pm)

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