Sales and Travel Consultant Apprentice
NOT IN THE GUIDEBOOKS LIMITED
Aldridge (WS9 8BX)
Closes on Friday 14 November 2025
Posted on 3 October 2025
Contents
Summary
An incredible opportunity to join the dynamic travel sales team. This is an exciting opportunity for someone looking to kick-start their career in the travel industry, gain valuable hands-on experience, and grow within a supportive and fast-paced environment.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Travel consultant (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.30pm
40 hours a week
- Start date
-
Monday 24 November 2025
- Duration
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1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a Sales and Travel Consultant Apprentice, you will work closely with the experienced Travel Consultants to support the sales process and deliver outstanding customer service to our clients.
You will play a key role in ensuring every client receives a seamless and memorable travel experience.
Main Responsibilities:
- Consult with clients to understand their travel needs, preferences, budgets, and any special requirements
- Research and recommend suitable travel destinations, accommodations, and activities tailored to client interests
- Assist in creating and delivering detailed travel itineraries, documents, and helpful travel tips
- Provide excellent customer service and administrative support throughout the booking and travel process
- Respond to client enquiries via phone, email, and live chat, ensuring accurate and timely communication
- Liaise effectively with our local hosts and service providers to ensure smooth delivery of client bookings
Company Benefits:
- 22 days holidays, birthday off
- Discounts on holidays
- 2 days paid leave per year for charity / volunteering work
Where you'll work
Rossway Centre
Wharf Approach
Aldridge
WS9 8BX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DAMAR LIMITED
Training course
Travel consultant (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
- Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
- Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
- Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
- Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
- Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
- Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
- Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
- Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
- Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
- Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
- Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
- Sustainability: Adapt working practices to minimise the negative effect on the environment
Training schedule
Travel Consultant Level 3 Apprenticeship Standard
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Team working
About this employer
At Not in the Guidebooks, are the pioneers of premium travel experiences, offering authentically local and sustainable journeys for independent travellers. They believe in connecting travellers with cultures in a meaningful way, providing opportunities to truly immerse themselves in amazing destinations. Their mission is simple: to broaden horizons, support local communities, and create memories that last a lifetime.
After this apprenticeship
- Progression to a Reservations Consultant role upon successful completion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
DAMAR LIMITED
Sabina Adam
sabina.adam@damartraining.com
07566 289 979
The reference code for this apprenticeship is VAC1000344939.
Apply now
Closes on Friday 14 November 2025
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