Customer Service Practitioner Apprentice Level 2
HEATSHIELD LTD
Crewe (CW1 4AU)
Closes in 15 days (Friday 17 October 2025 at 11:59pm)
Posted on 2 October 2025
Contents
Summary
A family run business based in Crewe now have an opening for a Customer Service Assistant. Full training and support provided. This position will provide the applicant with apprenticeship training – Customer Service Practitioner Level 2 professional qualification. A permanent position will be offered upon successful completion of the apprenticeship.
- Wage
-
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Between 8am - 4.30pm, Monday to Friday.
37 hours 30 minutes a week
- Start date
-
Monday 27 October 2025
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Duties include:
- Answering incoming enquiries
- Accurate data inputting
- Maintain and update spreadsheets regularly
- Provide quotes for work to be completed by the engineer (training provided)
- Liaising with suppliers, booking in jobs
- Providing excellent customer care
- Filing gas certificates
- Maintaining an accurate calendar to co-ordinate engineers and their appointments
- Emailing engineers
- Any other ad hoc office duties as required
The company provides a maintenance function for new-build houses and properties that are managed by lettings agents. The candidate most suited to the role would be confident in their ability and willing to work hard and succeed. Continual professional development will be of great value to the potential apprentice. Excellent organisational skills are required, an ability to manage your own workload, attention to detail and a desire to be a valuable part of this fluid team in a fast-paced and rewarding work environment. Long term progression is also offered.
Where you'll work
Heatshield Ltd
189a Queen Street
Crewe
CW1 4AU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TOTAL PEOPLE LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Full training and support will be provided. Work full-time and achieve a professional qualification as Customer Service Practitioner Level 2. The applicant can progress to Customer Service Specialist Level 3 Apprenticeship. Apprenticeship training will be work-based with monthly visits from a tutor and the support of the employer.
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Attention to detail
- Communication skills
- Customer care skills
- Organisation skills
- Problem solving skills
- Team working
Other requirements
Do you have transport/able to travel there.
About this employer
A family run business based in Crewe now have an opening for Customer Service Assistant. Full training and support provided. This position will provide the applicant with apprenticeship training - Customer Service Practitioner Level 2 professional qualification. A permanent position will be offered upon successful completion of the apprenticeship.
After this apprenticeship
Based on the applicant's willing nature to work hard and progress, apprenticeship training as Customer Service Specialist Level 3 professional qualification will also be offered. Pay review will be conducted with a view to increasing the salary based on performance after 4 months. A permanent position will be offered upon successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
TOTAL PEOPLE LIMITED
The reference code for this apprenticeship is VAC1000344887.
Apply now
Closes in 15 days (Friday 17 October 2025 at 11:59pm)
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