IT Apprenticeship
F1 GROUP (UK) LIMITED
Lincoln (LN6 3TA)
Closes in 12 days (Friday 17 October 2025)
Posted on 3 October 2025
Contents
Summary
As an IT Apprentice with F1Group, you’ll be part of a supportive team that works with schools and businesses every day, tackling everything from setting up computers to keeping networks secure. You’ll earn while you learn, get hands-on with real IT challenges, and build skills that can take you anywhere in the tech world.
- Wage
-
£17,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
9am-5:30pm Monday to Friday.
37 hours 30 minutes a week
- Start date
-
Saturday 18 October 2025
- Duration
-
1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Provide customer support via phone and face-to-face interactions.
- Manage daily tickets through Mojo, ensuring updates and resolutions meet business SLA timeframes.
- Work at our workbenches to fix PC components, and install and configure hardware and software.
- Assist with customer networking, including servers, firewalls, and switches.
- Reset passwords, manage user details, and perform data recovery.
- Participate in site visits for hardware installation and network configuration.
- Working on PowerShell
- Working on cloud platforms and servers
Where you'll work
Unit 2
Kingsley Court
Kingsley Road Lincoln Fields
Lincoln
LN6 3TA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BALTIC TRAINING SERVICES LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.
Requirements
Essential qualifications
GCSE in:
- English (grade 5)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- IT skills
- Problem solving skills
- Willingness to learn
About this employer
Since 1995, F1Group has been delivering IT differently:- We are customer-centric in everything we do. The broadest skillset means we can fix all your existing issues. We fix problems faster because we are certified and qualified by all major vendors. We are trustworthy, established in 1995, and staff have enhanced DBD / CRB. When you need us, we have a help desk that is permanently staffed. We will improve your operational efficiency with our digital transformation. We don’t hide behind pointless “Response Time” SLAs. We target ourselves against metrics that matter to you. We transform your organisational landscape by guiding you through our digital innovation.
Company benefits
20 days holiday plus bank holiday. Bonus Schemes: Opportunities based on individual and team performance. Christmas Party: Enjoy the holiday season with our annual celebration. Social Team Events: Regular outings and team building.
After this apprenticeship
This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.
Ask a question
The contact for this apprenticeship is:
BALTIC TRAINING SERVICES LIMITED
Katie Allan
katie.allan@balticapprenticeships.com
The reference code for this apprenticeship is VAC1000344849.
Apply now
Closes in 12 days (Friday 17 October 2025)
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After signing in, you’ll apply for this apprenticeship on the company's website.