Site IT Services Apprentice
UNIPRES (UK) LIMITED
Sunderland (SR5 3NT)
Closes in 29 days (Friday 31 October 2025 at 11:59pm)
Posted on 2 October 2025
Contents
Summary
We are seeking a motivated and enthusiastic IT Apprentice to join our dynamic ISD Department. This role is designed for individuals looking to kick-start their career in information technology. This position offers an excellent opportunity to develop your technical skills while working alongside experienced professionals in a collaborative.
- Wage
-
£19,961.04 a year
Check minimum wage rates (opens in new tab)
Pay rise upon completion of apprenticeship.
- Training course
- Information communications technician (level 3)
- Hours
-
Day shift: Monday - Thursday, 07:45 - 16:30.
Friday, 07:45 - 13:45.
39 hours a week
- Start date
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Monday 10 November 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key Responsibilities
- Provide PC support for end users, including support of Microsoft Office packages and third party software.
- PC networking, printer, peripheral and mobile device support including dealing with Third-Party maintenance providers.
- Provide administrative support for Hardware Asset management, maintenance and upgrades.
- Provide administrative support for Software Asset management and inventory.
- Support new system implementation.
- Assist the Site IT Infrastructure Team in maintaining support and administration to ITIL standards and in accordance with Unipres Corporation security and performance standards.
- To ensure that all work is completed in line with company policies and procedures.
- Any other duties as requested to assist in the effective management of the department.
- To ensure that all safety, health and environmental policies and procedures are followed to ensure a safe working environment.
- To advise management of any safety, health or environmental concerns immediately and where possible will take action to reduce risk of harm.
Where you'll work
Unipres (UK) Ltd
Cherry Blossom Way
Sunderland
SR5 3NT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CITY OF SUNDERLAND COLLEGE
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
The Training Provider for the Level 3 Information Communication Technician Apprenticeship is Sunderland College and the off the job training will be delivered one day a week virtually.
Requirements
Essential qualifications
GCSE in:
- English (grade 4 or C and above)
- Maths (grade 4 or C and above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Strong Math and English Skills
- Work under own initiative
- Communicate at all levels
- Flexible approach
- Problem solving
- Prioritise workload
About this employer
For three decades, Unipres has prided itself on delivering excellence in the automotive industry from our plant in Sunderland. We are a global company powered by local people – focused on achieving product excellence, committed to developing our skilled workforce and dedicated to driving forward innovation across the automotive industry. The Sunderland plant, is the focal points of Unipres operations in Europe. As a manufacturer of press-formed automotive components, we apply technical skills, including expertise in safety and environmental performance, to create a range of technology solutions tailored to meet the needs of our customers.
https://unipres.co.uk (opens in new tab)
Company benefits
Annual holiday entitlement of 26 days and 8 Bank Holidays (company shut down in summer and Christmas) Pension (GPP) 4.5% employee and 4.5% employer Life Assurance 4x pensionable pay (after 1 years service for GPP members) & many more
After this apprenticeship
Progression onto a full-time employee and potentially a higher-level apprenticeship to expand knowledge may be available upon completion.
Ask a question
The contact for this apprenticeship is:
UNIPRES (UK) LIMITED
Georgia Hales
UPUK.recruitment@unipres.com
0191 418 2000
The reference code for this apprenticeship is VAC1000344810.
Apply now
Closes in 29 days (Friday 31 October 2025 at 11:59pm)
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