Customer Service Apprenticeship

CACTI PCS LTD

RUNCORN (WA7 3PE)

Closes in 15 days (Friday 17 October 2025 at 11:59pm)

Posted on 2 October 2025

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Summary

Join one of the UK’s fastest-growing gaming PC brands! As our Customer Service Apprentice, you’ll handle customer enquiries, support sales, and ensure every gamer has an outstanding experience. A perfect role for someone tech-savvy, organised, and looking to grow with an ambitious company.

Wage

£14,722.50 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday – Friday, 8:30am – 4:30pm (1-hour unpaid lunch).

37 hours 30 minutes a week

Start date

Saturday 1 November 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Responding to customer queries via email, phone & live chat
  • Processing orders & aftersales support
  • Tracking customer service tickets
  • Assisting with social media and online reviews
  • Helping maintain excellent customer satisfaction
  • Learning product knowledge to advise customers confidently

Where you'll work

INTERNET HOUSE
ASTON LANE NORTH
PRESTON BROOK
RUNCORN
WA7 3PE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WIGAN AND LEIGH COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • All training will be done in the work place ran by Wigan and Leigh College
  • The apprentice will work towards the Level 2 Customer Service Practitioner qualification 

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Math (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Team working
  • Initiative
  • Patience

Other requirements

Office-based role in Runcorn – candidates should live locally or have reliable transport. Must be comfortable spending long periods on a computer and handling busy periods with professionalism.

About this employer

Cacti PCs Ltd is one of the UK’s fastest-growing custom gaming PC companies, delivering high-performance, great-value systems with next-day delivery and a 3-year warranty. Based in Runcorn, we are a young, ambitious business passionate about technology, customer care, and building a trusted gaming brand.

After this apprenticeship

  • On successful completion, there is potential for a permanent full-time role as a Customer Service Executive, with further progression into sales, marketing, or technical support within the business.

Ask a question

The contact for this apprenticeship is:

WIGAN AND LEIGH COLLEGE

Gabriella

g.may@wigan-leigh.ac.uk

The reference code for this apprenticeship is VAC1000344731.

Apply now

Closes in 15 days (Friday 17 October 2025 at 11:59pm)

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