Dental Receptionist Apprentice

ORTHO EXCLUSIVELY LIMITED

BIRMINGHAM (B27 7UT)

Closes in 15 days (Friday 17 October 2025 at 11:59pm)

Posted on 2 October 2025

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Summary

Ortho Exclusively is seeking a proactive Dental Receptionist apprentice to support daily operations and provide exceptional service. The role involves assisting with patient queries, problem-solving, and collaborating with other stakeholders.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
Monday - Thursday, 8.45am - 5.30pm and Friday, 9.00am - 1.00pm. Flexibility with hours needed.

30 hours a week

Start date

Saturday 18 October 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key tasks: 

  • Answer the telephone and deal wih with patient enquiries in a positive, efficient and friendly manner
  • Receive and deal with patients and visitors in a pleasant and prompt manner
  • Notify clinicians of patients' arrivals
  • Keep patients informed of any delays
  • Collect and record patient payments and pursue any debts in accordance with the practice payments policy

Where you'll work

20 SUMMER ROAD
ACOCKS GREEN
BIRMINGHAM
B27 7UT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BIRMINGHAM METROPOLITAN COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner Level 2 Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

  • English (grade 3/D or above)
  • Maths (grade 3/D or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this employer

Dr Cottam is a Specialist Orthodontist with over 30 years experience who is a Platinum Elite Invisalign provider, who is known to take on and complete complex cases

https://www.orthoexclusively.co.uk/ (opens in new tab)

After this apprenticeship

  • Potential for a permanent position at the practice upon completing the apprenticeship

Ask a question

The contact for this apprenticeship is:

BIRMINGHAM METROPOLITAN COLLEGE

BMet Recruitment Team

recruitment@bmet.ac.uk

The reference code for this apprenticeship is VAC1000344685.

Apply now

Closes in 15 days (Friday 17 October 2025 at 11:59pm)

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