Internal Sales apprentice

EDA LEARNING AND DEVELOPMENT LIMITED

Bootle (L30 1RD)

Closes in 18 days (Monday 20 October 2025 at 11:59pm)

Posted on 1 October 2025

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Contents

Summary

A Internal Sales apprentice is required for a leading electrical wholesaler. The candidate will learn all the products of the industry and liaise with customers and suppliers. Fantastic career progression opportunity for the right candidate.

Wage

£15,704 to £25,396.80, depending on your age

National Minimum Wage

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Training course
Customer service practitioner (level 2)
Hours
Monday - Friday; 8.00am to 5.00pm (with 1-hour for lunch).

40 hours a week

Start date

Monday 10 November 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Stearn is a company with a fine history - Founded in 1924, the company has grown over the years into a well-established National Super Distributor, serving the Electrical Industry with its outstanding reputation for good service and excellent customer relations - a reputation that is protected vigorously through the professionalism of our dedicated and well trained staff. 

We are looking for an enthusiastic and confident apprentice who is keen to work and learn in a busy environment.

INTERNAL SALES APPRENTICE:

If you are wondering “What is the next step towards a career?”

We are looking for a highly motivated apprentice to join our busy branch. After full training your role will include:

  • Liaising with customers and suppliers via telephone
  • Working in the Sales office and dealing with customer orders, payment and enquiries
  • Ordering new products
  • Sales Calls
  • Answering phones
  • Logging orders/dealing with invoices
  • The candidate will be studying/completing a Customer Service Level 2 qualification alongside the apprenticeship

All training will be completed in the workplace with a Training provider.

Monday to Friday 8am-5pm.

Candidates must be available by message or phone in the first week of applying.

Job Types: Full-time, Contract, Apprenticeship.

Contract length: 24 months.

Where you'll work

Unit 1
Olympic Way, Sefton Business Park
Bootle
L30 1RD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LEARNING SKILLS PARTNERSHIP LTD

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Completing a Level 2 Customer Service Apprenticeship standard, consisting of:

  • Knowledge and competence qualification in Customer service at Level 2
  • Functional Skills in maths and English if required
  • End-Point Assessment (EPA) - final test and observation

The vocational and academic training aspects are separated and delivered by separate teams. The vocational training and assessment are conducted, more often than not, on site according to the employers wishes.

Notice of dates is agreed well in advance of a site visit. Training and assessment is conducted both on and off the job, according to the needs of the course and the learner. Every effort is made to ensure the best result is achieved by the learner.

Requirements

Essential qualifications

GCSE in:

  • English (grade 9-4)
  • Maths (grade 9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Problem solving skills
  • Number skills
  • Team working
  • Initiative
  • Physical fitness
  • Timekeeping
  • Enthusiasm
  • Keen to work and study

Other requirements

Please ensure you have looked at the travel time to the location and worked out the form of transport you will be taking. Please be aware that there is studying involved but in work time only.

About this employer

EDA learning and development will employ you on behalf of this employer. We are a Flexi-Job Apprenticeship Agency who support and guide you whilst you are completing your apprenticeship within the Branch Location.

After this apprenticeship

Opportunities that could arise after the apprenticeship are:

  • Sales Team Member
  • Counter Sales
  • Warehouse Supervisor
  • Sales Rep

Ask a question

The contact for this apprenticeship is:

EDA LEARNING AND DEVELOPMENT LIMITED

Louise Sugars

louise@edaapprenticeshipsplus.co.uk

07721239906

The reference code for this apprenticeship is VAC1000344670.

Apply now

Closes in 18 days (Monday 20 October 2025 at 11:59pm)

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