Recruitment Consultant Apprentice
DM RECRUITMENT LIMITED
SHREWSBURY (SY1 3EH)
Closes in 13 days (Wednesday 15 October 2025 at 11:59pm)
Posted on 1 October 2025
Contents
Summary
DM Recruitment provide industrial and commercial recruitment across Shropshire, Staffordshire and the West Midlands. Working with the Branch Manager and sales teams, the Recruitment Consultant is the main contact for DMR clients and candidates, winning new business and delivering services that exceed expectations.
- Wage
-
£18,000 a year
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday to Friday. A total of 36.5 hours a week. Monday - Thursday: 9am - 5pm Friday: 9am - 4pm
36 hours 30 minutes a week
- Start date
-
Wednesday 29 October 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- To establish a client base for DM Recruitment, interacting with clients and candidates and building a rapport with both parties to ensure long-standing working relationships
- To liaise with new and existing clients to understand their business and requirements to place adverts on job boards targeting the right candidates
- To source candidates through searching and selecting on job boards
Where you'll work
UNIT 8
BROOKLAND HOUSE
BATTLEFIELD ENTERPRISE PARK
SHREWSBURY
SY1 3EH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SBC TRAINING LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
Customer Service Specialist Level 3.
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Customer care skills
- Administrative skills
- Team working
- Initiative
About this employer
DMOS People is staffed by a leading team of highly trained and qualified industrial recruitment consultants and commercial recruitment experts. With years of recruiting experience, our success has been built upon maintaining long-term relationships with clients and jobseekers. From our head office in Shrewsbury, we specialise in the placement of temporary, temporary to permanent and permanent roles, across a broad range of sectors, and operate across Shropshire, Staffordshire and the West Midlands. For our clients, we focus on partnering with organisations to provide reliable temporary staff when and where they need them and for our jobseekers we offer the very best jobs and support with interview styles and techniques to help them get the right roles.
After this apprenticeship
DMOS People have worked and grown with several apprentices since it’s inception. We still have these team members with us. We want to create successful apprentices to ensure we create a strong team for now and our future growth.
Ask a question
The contact for this apprenticeship is:
SBC TRAINING LIMITED
Colin Preece
colin.preece@sbc-training.co.uk
07940086209
The reference code for this apprenticeship is VAC1000344638.
Apply now
Closes in 13 days (Wednesday 15 October 2025 at 11:59pm)
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