Business Administration Apprenticeship level 3

BUILDING MAINTENANCE SERVICES NORTH EAST LTD

NEWCASTLE UPON TYNE (NE6 1BG)

Closes in 14 days (Wednesday 15 October 2025)

Posted on 1 October 2025

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Summary

We are offering an exciting Business Administration Apprenticeship (Level 3) opportunity for a motivated individual eager to learn and grow within a busy, friendly office environment. This role offers hands-on experience in general office administration as well as valuable exposure to sales and marketing activities.

Wage

£14,722.50 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Business administrator (level 3)
Hours
Monday to Friday 9:00am- 5:00pm One day per week dedicated to college study

37 hours 30 minutes a week

Start date

Monday 27 October 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Work alongside our Sales Manager to support sales and marketing efforts, including managing social media accounts such as Instagram and LinkedIn
  • Conduct internet research to identify potential business leads
  • Learn and perform a variety of business administration tasks under the guidance of a dedicated mentor
  • Use different computer systems and software packages to produce emails, manage calls, and maintain records
  • Gain full knowledge and practical experience covering all elements of the Business Administration Apprenticeship

Where you'll work

50 WALKER ROAD
NEWCASTLE UPON TYNE
NE6 1BG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NCG

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • Monday to Friday, 9:00am- 5:00pm
  • One day per week dedicated to college study

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Initiative

About this employer

Building Maintenance Services North East Ltd is a family-run business established in 1988. We provide commercial property maintenance services to national restaurant and pub chains, retailers, offices, and care homes across Scotland to the Midlands. We operate from modern, well-equipped offices situated next to the scenic Ouseburn in Newcastle.

After this apprenticeship

  • Starting pay at the standard apprenticeship hourly rate (to be reviewed during the apprenticeship)
  • Full training and ongoing support provided
  • Opportunity for progression into a permanent role upon successful completion

Ask a question

The contact for this apprenticeship is:

NCG

Newcastle College

apprenticeships@ncl-coll.ac.uk

01912004849

The reference code for this apprenticeship is VAC1000344577.

Apply now

Closes in 14 days (Wednesday 15 October 2025)

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