Customer Service Executive Apprentice

PARFAS LIMITED

Oldham (OL4 1JW)

Closes in 25 days (Friday 31 October 2025)

Posted on 1 October 2025

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Summary

Due to business growth Parfas Limited are keen to offer individuals the chance to secure an office based career within the fire and security sector.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service specialist (level 3)
Hours
Monday - Friday, Shifts to be confirmed.

40 hours a week

Start date

Monday 3 November 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Apprentices will be supported from day 1 and will be assigned an office manager for mentoring
  • You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues
  • You will gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point.
  • You will be responsible for all communication triaging and ensure jobs are allocated correctly and engineers are assigned the correct information
  • You will update customers on their bookings and be that customer facing person for the business

Where you'll work

P & R Security Systems Ltd, Sherwood House, 119 Lees Road
Oldham
OL4 1JW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SKILLS FOR SECURITY LIMITED

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

  • Customer Service Level 3 Apprenticeship Standard
  • Skills for Security will deliver the apprenticeship training, remotely, twice a month
  • You will be required to complete all training tasks allocated during your apprenticeship
  • You will be required to complete assessments and portfolio work during your tutor led meetings and take part in any additional training courses that the company require you to complete
  • The employer will mentor and coach you on the job. You will also shadow, learn and get involved in all aspects of your administrative role with our office manager
  • You will attend dedicated tutor led meetings hosted via MS Teams and gather any on the job evidence needed to supplement your studies

Requirements

Desirable qualifications

GCSE or equivalent in:

  • Maths (grade 4)
  • English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Organisation skills
  • Customer care skills

About this employer

PARFAS utilise the latest thinking and technology to create and install security systems that are commensurate with current and emerging risks. Our all-encompassing customer journey begins by providing the best possible advice that meets the client’s requirement and mitigates the current and emerging threats.

After this apprenticeship

  • You will be a qualified Customer Service specialist, progression may be available within the office

Ask a question

The contact for this apprenticeship is:

SKILLS FOR SECURITY LIMITED

The reference code for this apprenticeship is VAC1000344560.

Apply now

Closes in 25 days (Friday 31 October 2025)

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