Office Admin Apprentice
MISTEK LIMITED
Kent (ME2 4UY)
Closes in 25 days (Thursday 30 October 2025)
Posted on 3 October 2025
Contents
Summary
An exciting opportunity to learn business administration duties within the fire industry with a high-quality, supportive team in a busy office.
- Wage
-
£11,778 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday. Between 9.00am - 3.00pm.
30 hours a week
- Start date
-
Sunday 30 November 2025
- Duration
-
2 years
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Main Duties:
- Create full proposals, designs & quotations.
- Liaise with customers via telephone/email.
- Creating on-site drawings.
- Telephone front of house.
- Administration responsibilities.
- Sending and replying to emails professionally.
- Scheduling.
- Basic marketing.
- Basic sales.
- Providing support for all members of the office team
- Support and build rapport with customers, suppliers, and colleagues.
- Organising maintenance visits & sending reminders.
- Manage diaries.
- Book appointments
- All general administration responsibilities
Where you'll work
6, Magazine B
Ordnance Yard, Upnor road
Rochester
Kent
ME2 4UY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
KENT COUNTY COUNCIL
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Business Administration Level 3 Standard.
- On the job training with the employer whilst working towards the Apprenticeship Standard.
- Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.
Requirements
Essential qualifications
GCSE in:
- English (grade 4 or above)
- Maths (grade 4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Administrative skills
- Good telephone manner
- Ability to build rapport
- Trustworthy
- Responsible
- Enthusiastic
- Willing to learn
Other requirements
Interview - We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date. Reality Check - You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid. Travel Information - You will need to be able to travel to and from our office in Upnor, so being local would be advantageous but not essential.
About this employer
We are Fire Suppression specialists that install a smarter and more modern alternative to your average fire sprinkler.
After this apprenticeship
- Potential for full-time employment for the right candidate.
- Many employers retain apprentices in full/part-time positions.
- The qualifications you gain can also help you to get into higher education or other employment.
- Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary inside some of Kent’s best companies.
- Once the Apprenticeship has been achieved, you will have the skills, abilities, and experience to update and enhance your CV, to make it attractive to potential employers.
Ask a question
The contact for this apprenticeship is:
KENT COUNTY COUNCIL
Kent Training and Apprenticeships Business Support Team
KT&A@kent.gov.uk
0800 731 4297
The reference code for this apprenticeship is VAC1000344509.
Apply now
Closes in 25 days (Thursday 30 October 2025)
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