Apprentice Customer Service Assistant

STM GRP BENEFITS LTD

London (E15 4LJ)

Closes in 24 days (Saturday 25 October 2025 at 11:59pm)

Posted on 1 October 2025

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Summary

STM Group have an excellent opportunity to join us as an apprentice customer service assistant. The position will be based at various locations, which will be defined by the client's network. You will be responsible for contributing to specific goals and targets set in accordance with the defined role.

Wage

£14,722.50 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
You will be working a variety of shifts across the MTR route over a period of seven days – Sunday to Saturday • You will be required to open or close the stations as required by the business, on the basis of 4 hours opening / 4 hours closing

37 hours 30 minutes a week

Start date

Monday 10 November 2025

Duration

1 year

Positions available

5

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Provide fingertip maintenance of the TVM, including emptying and ticket jams
  • Report fair evaders in the revenue app
  • Ensure a high level of customer service at all times
  • Provide customers with accurate information in a timely manner

Where you'll work

Solar House 1-9
Romford Road
London
E15 4LJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NATIONAL UPSKILL LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Team working
  • Non judgemental

About this employer

Established in 2005, STM Group (UK) Ltd has quickly become recognised as one of the UK’s leading support service companies, delivering high-quality security, cleaning, and customer-focused, services, underpinned and supported by leading edge technology.

After this apprenticeship

Upon successful completion of your apprenticeship, this may lead to a full-time permanent position within the group, where available.

Ask a question

The contact for this apprenticeship is:

NATIONAL UPSKILL LIMITED

Helen Dewhirst

helen.dewhirst@nationalupskill.co.uk

The reference code for this apprenticeship is VAC1000344491.

Apply now

Closes in 24 days (Saturday 25 October 2025 at 11:59pm)

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