Letting's Business Administrator Apprentice
KEYANGELS PROPERTY MANAGEMENT LTD
Shifnal (TF11 9AA)
Closes in 20 days (Monday 20 October 2025 at 11:59pm)
Posted on 30 September 2025
Contents
Summary
KeyAngels is looking for an organised and motivated Apprentice Lettings Administrator to join their Shifnal office. This role offers hands-on training in lettings administration, customer service, and contractor liaison, with progression to a full-time Lettings Administrator and future Property Coordinator.
- Wage
-
£16,575 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.00pm
37 hours 30 minutes a week
- Start date
-
Monday 27 October 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Daily/Weekly Tasks:
- Responding to emails and phone enquiries promptly
- Using in-house IT management software to update records
- Arranging and conducting property viewings with prospective tenants
- Preparing lettings write-ups and property descriptions
- Supporting social media and marketing campaigns
- Assisting with property photography and content creation
- Arranging and coordinating maintenance visits with contractors
- Updating spreadsheets, databases, and administrative records
- Attending lettings visits, taking photos, and supporting inspections
- Preparing and processing tenancy agreements and related documents
- Managing relationships with clients, landlords, tenants, and contractors
- Supporting the team with general office administration tasks
- Handling enquiries, complaints, and concerns in a professional manner
- Staying up to date with market trends, compliance, and legal requirements
Where you'll work
1A
Church Street
Shifnal
TF11 9AA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
IN-COMM TRAINING AND BUSINESS SERVICES LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- This is a Business Administration Level 3 apprenticeship which is delivered over an 18-month period
- You will be required to attend an initial induction period and training workshops at the training site, In-Comm Training Services in Telford, TF3 3AJ, followed by monthly assessor visits to you in your company
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Team working
- Initiative
- Patience
- Self Motivated
- Enthusiastic
Other requirements
The successful Lettings Administrator apprentice will need to have a license and own transport or willing to gain a license and own transport within the 12 months apprenticeship. Some experience of dealing with people/ customers is preferred but not essential and duties include contracts, organising repairs, property inspections, check-in/check outs as well as other general administrative duties. They must be presentable, extremely organised and able to work independently as well as part of a team. Due to insurance purposes, the apprentice must be 18+ • Strong communicator • Good IT skills
About this employer
With over 15 years of experience in the property business, 30 years in business and sales, she could see a niche, without the high costs of the larger agencies and the drive to make the business a success in the current market, she saw an opportunity to build a business ready for the economic cycle to turn again towards growth. Most agencies now offer Sales and Lettings and property management as standard, but in these times where people are feeling the pinch Kerry saw another option, Lodging. People have a mortgage, a reduced income and a spare room, they can turn this into cash! More and more people find themselves looking for cheaper accommodation, whether this is because of a relationship ending or the search for a job in another location. Block and Estate management has increased in recent years, as developers have built large numbers of apartments, this has led to a growing displeasure of residents in the services they receive for the annual charge they have to pay. KeyAngels believes these are opportunities she can use to increase her business and to provide a service that customers find more than satisfactory to their needs. KeyAngels are supported by a great team who individually bring something different to the Company. We work hard and all enjoy each others company and our professionalism and of course 'sense of humour' make KeyAngels and fantastic company to deal with and be a part of.
https://www.keyangels.com/about-us (opens in new tab)
Company benefits
Staff free car parking Shifnal has regular bus and train lines Company pension scheme Holidays and bank holidays Salary review after 12 months Internal staff training programs
After this apprenticeship
- Upon successful completion of the apprenticeship, there may be an opportunity for progression and further qualifications
Ask a question
The contact for this apprenticeship is:
IN-COMM TRAINING AND BUSINESS SERVICES LIMITED
Aimee
aimeen@in-comm.co.uk
The reference code for this apprenticeship is VAC1000344481.
Apply now
Closes in 20 days (Monday 20 October 2025 at 11:59pm)
Sign in with your GOV.UK One Login to apply.