Customer Service/Receptionist Apprentice

Heywood Dental

HEYWOOD (OL10 1DL)

Closes in 31 days (Friday 31 October 2025)

Posted on 30 September 2025

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Summary

We are looking for an apprentice receptionist for an exciting role. The apprentice would need to be hard working, have a friendly nature about them, be confident, and be able to learn how to deal with patients in person and over the phone in a professional manner.

Wage

£14,722.50 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday, Wednesday & Thursday 8.45am – 5.15pm Tuesday 8:45am – 6:15pm Friday 7.45am – 3.15pm 1 Hour lunch

37 hours 30 minutes a week

Start date

Monday 10 November 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • General everyday admin tasks
  • Answering the phone internal and external calls
  • Taking bookings and checking in and out for appointments
  • Sending and receiving of emails
  • Liaising with other patients

Where you'll work

6 MANCHESTER STREET
HEYWOOD
OL10 1DL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BURY COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Customer Service Practitioner Level 2 Standard
  • This is a work-based qualification with monthly college attendance

Requirements

Desirable qualifications

GCSE in:

  • English (grade C/4 or above or equivalent)
  • Maths (grade C/4 or above or equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

Heywood Dental is based on Manchester Street in the heart of Heywood, Lancashire. We offer a wide variety of treatment options, including high quality NHS dentistry, as well as many private dental treatments. Our friendly, experienced team of dentists and dental nurses are always willing to offer advice and treatments to help you achieve a healthy mouth with the clean, white smile you deserve!

https://www.heywooddental.co.uk/ (opens in new tab)

After this apprenticeship

We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

BURY COLLEGE

The reference code for this apprenticeship is VAC1000344357.

Apply now

Closes in 31 days (Friday 31 October 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.