Housing Support Administrator Apprenticeship

NATIONAL HOUSING SERVICES LTD

496 Moseley Road (B12 9AH)

Closes in 21 days (Monday 20 October 2025)

Posted on 29 September 2025

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Summary

As a Housing Support Administrator, you’ll help with administrative tasks, client support and ensure the smooth running of the referrals department. This is a diverse, challenging position that requires compassion and empathy towards others, and attention to detail with office-based tasks. With opportunities to progress within the organisation.

• Wage:

  £13,741 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

  The company will offer regular pay reviews and progression.

• Training course: Business administrator (level 3)
• Hours: Monday to Friday, 10am to 5pm

  35 hours a week

• Start date:

  Monday 27 October 2025

• Duration:

  1 year 3 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties will include:

• Answer incoming phone calls professionally, providing accurate information and assistance to callers
• Manage email correspondence, ensuring prompt and effective communication
• Arrange meetings with referrals and assess their suitability for supported accommodation at every stage of the referral process
• Develop and maintain relationships with current referral partners (eg. housing providers, local council, charities etc).
• Research potential referral partners in the local community
• Handle administrative tasks such as filing, photocopying and organising documents to maintain online record keeping systems
• Conduct data entry tasks to update and maintain accurate records of referrals, referral partners and service users
• Assist with navigating housing benefit claims, including submitting new claims, resolving queries with the local council, and ensuring timely submission of evidence

Where you'll work

496 Moseley Road
B12 9AH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE NVQ TRAINING CENTRE LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Teaching and learning the skills, knowledge and behaviours within Business Administration

Requirements

Essential qualifications

GCSE or equivalent in:

• English (grade 4 or above)
• Maths (grade 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Attention to detail
• Communication skills
• IT skills
• Organisation skills

Other requirements

Have you considered the suitability of location, hours and pay prior to applying?

About this employer

We specialise in providing for the vulnerable and addressing homelessness and accommodation shortages nationwide. With our user-centric approach, we offer tailored, friendly services to make a difference in people's lives. We aspire to vastly reduce the amount of vulnerable people in society, and are always looking to expand so that we can support as many people as possible. Our team of talented professionals, whether that’s our housing officers, support staff, or office staff, are all dedicated and willing to make a difference, helping to bring that much needed change we are after.

After this apprenticeship

• The company will offer long term career progression on successful completion of this apprenticeship

Ask a question

The contact for this apprenticeship is:

THE NVQ TRAINING CENTRE LIMITED

The reference code for this apprenticeship is VAC1000344295.

Apply now

Closes in 21 days (Monday 20 October 2025)

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