Patient Assistant Apprenticeship
Vine Surgery Partnership
STREET (BA16 0ET)
Closes in 14 days (Monday 13 October 2025 at 11:59pm)
Posted on 29 September 2025
Contents
Summary
The Patient Assistant role supports patients and staff by handling reception duties, updating medical records, and managing incoming correspondence. The role involves using systems like Rapid Health and EMIS to ensure accurate information, smooth communication, and high-quality patient service.
- Wage
-
£19,047.60 a year
- Training course
- Business administrator (level 3)
- Hours
-
Shifts will be Monday - Friday between 08.00 and 18.45.
Working patterns will be discussed during the interview process.
30 hours a week
- Start date
-
Monday 10 November 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Keep waiting areas tidy and organised
- Organise notice boards
- Welcome and check in patients and visitors
- Handle patient queries regarding appointments, clinics, and availability of staff
- Update, file, and retrieve patient records
- Take medication queries from patients and pharmacies and pass to the relevant team
- Contact patients with doctor’s instructions
- Attend monthly staff training sessions
- Sort and distribute post
- Perform photocopying and filing
- Handle incoming correspondence
- Process online access requests and related queries
- Attend additional training as required
- Perform any other tasks assigned by the Admin Lead, Operations Manager or Practice Manager
Where you'll work
VINE SURGERY
HINDHAYES LANE
STREET
BA16 0ET
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BRIDGWATER AND TAUNTON COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Business Administrator
- Training will take place weekly online
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Non judgemental
- Patience
Other requirements
Working in a doctor’s surgery requires a high level of confidentiality and sensitivity. As a Patient Assistant, you will have access to personal and medical information, which must always be handled with care and in line with data protection laws. Maintaining patient privacy, showing respect, and acting with discretion at all times is essential.
About this employer
Vine Surgery is a local General Practice (GP) surgery offering healthcare services, including minor surgical procedures performed by approved doctors. The practice provides a range of services such as appointments, online services for contacting the surgery, and managing prescriptions, with both routine and urgent appointments available.
After this apprenticeship
This will be a fixed term contract for the duration of the apprenticeship but may lead to a permanent role.
Ask a question
The contact for this apprenticeship is:
BRIDGWATER AND TAUNTON COLLEGE
Lyndsey Bath
Bathl@ucscollegegroup.ac.uk
01458 844681
The reference code for this apprenticeship is VAC1000344131.
Apply now
Closes in 14 days (Monday 13 October 2025 at 11:59pm)
Sign in with your GOV.UK One Login to apply.