IT Support Apprentice

ASPIRATIONS ACADEMIES TRUST

Banbury (OX16 4HY)

Closes in 20 days (Thursday 16 October 2025)

Posted on 26 September 2025

Print

Contents

Summary

You will be part of a busy IT support team which applies IT support across the whole school estate. Support can range from hardware and software IT incidents and be both remote support and in-person.

Wage

£14,722.50 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday to Friday (08:00 - 17:00).

37 hours 30 minutes a week

Start date

Thursday 23 October 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Main duties and responsibilities

Service Desk and Technical Assistance:

· First line ‘break-fix’ assistance to school-based users as directed by the site Service Desk queue
· Use the service desk software to report, log and correspond to requests
· Communicate with school-based staff to inform them of the action and progress of reported problems
· Assist school-based staff and students with technical issues*
· Provide high levels of customer service

Hardware/Software Support and Fault Diagnosis:

·First-line support for workstation and laptop support. Assessment and resolution of hardware/software issues
· First line support for printers. Basic assessment and resolution of hardware issues
· First line support for ICT peripheral devices (USB devices, Scanners, tablets, etc)* Assessment of hardware/software issues
· First line support for interactive whiteboards and projectors. Basic assessment and resolution of hardware issues · First-line support for wireless access points and hardwired network points. Basic assessment and resolution of issues
· Complete troubleshooting tasks on supported infrastructure as directed by the service desk.
· Test and change cables as required. (Network, USB, serial, parallel, etc)
· Change and diagnose hardware equipment as directed by the service desk

Routine Maintenance and Service Tasks:
· Complete software installations on workstations and laptops as directed by the service desk
· Complete deployment of images to workstations or laptops as directed by the service desk
· Change and replace printer consumables and paper as required
· Restore workstation/laptop images as directed by the service desk
· Complete Active Directory maintenance tasks as directed by the service desk
· Complete backup restores as directed by the service desk
· Complete routine hardware/software maintenance tasks as directed by the service desk
· Report breakages, vandalism or recurring problems to the service desk
· Maintain school asset record systems
· Maintain school stock systems

Where you'll work

Ruskin Road
Banbury
OX16 4HY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LIFETIME TRAINING GROUP LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

  • English (grade C/4)
  • IT or Digital Related (grade C/4)
  • Maths (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Team working

About this employer

The Aspirations Academies Trust, as a sponsor of primary and secondary age academies in England, is committed to raising students’ aspirations so that all young people reach their fullest potential and achieve the success they desire.

https://www.aspirationsacademies.org/ (opens in new tab)

After this apprenticeship

Potential full-time role upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

LIFETIME TRAINING GROUP LIMITED

The reference code for this apprenticeship is VAC1000344068.

Apply now

Closes in 20 days (Thursday 16 October 2025)

Sign in with your GOV.UK One Login to apply.

After signing in, you’ll apply for this apprenticeship on the company's website.