Contract Pack Administrator Apprentice
ASTON MANOR LIMITED
Birmingham, B6 (B6 7BH)
Closes in 10 days (Friday 10 October 2025)
Posted on 26 September 2025
Contents
Summary
Key Responsibilities: General administration support to the Contract Pack department, including but not limited to: Attending weekly NPD & planning meetings to update on current Contract Pack projects. Ensuring incomplete actions are escalated to NAM where necessary. Attend NPD liquid meetings if required. Produce and circulate minutes.
- Wage
-
£20,000 a year
- Training course
- Business administrator (level 3)
- Hours
-
37.5 per week - Monday to Friday.
37 hours 30 minutes a week
- Start date
-
Monday 3 November 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key Responsibilities: General administration support to the Contract Pack department, include but not limited to: attending weekly NPD & Planning meetings to update on current Contract Pack projects. Ensuring incomplete actions are escalated to NAM where necessary. Attend NPD liquid meetings if required. Produce and circulate minutes from meetings, including action points where required. Be the first point of contact for internal NPD queries and follow-up actions in a timely manner in relation to live projects and existing SKUs. Escalate any non-completion of tasks to the relevant NAM and make sure they are aware of any issues. Maintain an electronic filing system for the department for all NPD projects. Liaise with the transport team as and when required to ensure all finished product is offsite at the end of each day. Liaise with Packaging Coordinators across both sites to ensure material availability for new product launches and existing SKUs. Support with any sample requests – obtaining from the site, packaging, and dispatching. Liaise with customers in relation to basic queries, follow-ups etc. Maintain various spreadsheets (NPD Projects, Material Breakdowns, Material MOQs). Additional Functions: Any other duties as requested by your manager. Key Performance Indicators: Respond to or escalate emails within 48 hours. Respond to calls and voicemails within 24 hours. Share meeting notes within 24 hours where required. Share meeting action points on the same day when required. Positive relationships with Transport, NPD and Planning and sites. All materials are available on site for launches. Skills and Experience: Attention to detail. Ability to prioritise workload depending on level of importance. Exceptional organisational capability. Reliability in completing tasks, accurately and on time. Trustworthiness with sensitive information. A positive and enthusiastic disposition. Ability to build rapport and relationships quickly. Ability to challenge within reason where required. Proactive approach to problem-solving. Competencies: Entrepreneurial spirit, ambitious in our achievements, passionate with a can-do attitude, responsible attitude and acting with integrity. Authentic and sincere. Working as one team. Commercially/business savvy. Customer-focused. Enthusiastic and tenacious. Support and challenge ways of working and each other. Experience: Proven experience in a busy environment. Represent the use of initiative. Able to demonstrate working in a team and on one's own initiative. Qualifications: GCSE grade C and above. Relevant administration qualification – not essential. Relevant Microsoft qualifications as required – not essential. Intermediate Excel skills. Own car and a driving licence are essential as you may need to travel across sites.
Where you'll work
Birmingham, B6
B6 7BH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SCCU LTD
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Training to be provided: Training for this qualification will be provided by ourselves at SCCU Group, an Ofsted good training provider. Our tuition is all delivered in the workplace and bespoke to your particular role. Dependent on the learner's prior knowledge. Business Administration Level 3 Standard, 18 months practical with an additional 2 months End Point Assessment period. Functional Skills in Maths, English, and ICT (if required).
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Administrative skills
- Analytical skills
- Attention to detail
- Communication skills
- Creative
- Customer care skills
- IT skills
- Initiative
- Logical
- Non judgemental
- Number skills
- Organisation skills
- Patience
- Presentation skills
- Problem solving skills
About this employer
https://www.astonmanor.co.uk/
After this apprenticeship
Future Prospect: Contract Pack Executive
Ask a question
The contact for this apprenticeship is:
SCCU LTD
The reference code for this apprenticeship is VAC1000344008.
Apply now
Closes in 10 days (Friday 10 October 2025)
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