Apprenticeship Business Administrator
Kendal College
Cumbria (LA9 5AY)
Closes in 11 days (Friday 10 October 2025)
Posted on 26 September 2025
Contents
Summary
As a Business Administration Apprentice at Kendal College, they provide administrative support to the Apprenticeships department while working collaboratively with other teams across the college. We’re looking for someone who’s proactive, organised, and eager to contribute new ideas to improve internal systems and enhance our external presence.
- Wage
-
£23,493 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 9.00am to 5.00pm, with very occasional evenings to support open evenings and events.
37 hours a week
- Start date
-
Saturday 11 October 2025
- Duration
-
1 year 9 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Processing and updating personal and qualification data onto the College’s Customer Relations Management tracking system.
- Working with employers to understand and use the Apprenticeship recruitment process
- Managing apprenticeships jobs boards both online & in college, sending relevant information to marketing to be shown on screens around college
- Identify & collate suitable opportunities to update our social media platforms
- Supporting the facilitators to ensure that records are complete and audit compliant when being entered onto the system
- Using effective methods to collect any outstanding information from employers and apprentices
- To work flexibly to assist with a range of tasks across the department as required, including general office duties i.e. photocopying
- To ensure that all data is processed and recorded in an accurate and timely manner
- To make telephone calls, deal with routine enquiries, supply accurate information or take messages from a range of stakeholders
- To undertake staff development as appropriate to meet College targets
- To adapt to developing working practices, ensuring effective and efficient performance, and that procedures are adhered to and deadlines met
- Effective communication across college and with external stakeholders, including email and telephone
- Attend and regularly take and type up notes at departmental meetings
- To develop a sound understanding of the College’s support systems and when applicable assist in data collection and input onto these systems and running off reports
- Managing both apprentice & employer of the month processes
Where you'll work
Milnthorpe Road
Kendal
Cumbria
LA9 5AY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
KENDAL COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Training will take place on the job as well as 1 dedicated study day per week.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
Other requirements
Passing a Disclosure and Barring Service (DBS) check.
About this employer
Kendal College is a leading further education institution located on the edge of the Lake District National Park. Renowned for its strong employer partnerships, the college supports businesses through apprenticeships, bespoke training, and work placements. With a focus on excellence, employability, and enterprise, Kendal College offers training from entry-level to Level 5 across diverse sectors including health and social care, hospitality, engineering, and business services.
https://kendal.ac.uk/ (opens in new tab)
Company benefits
Great career progression opportunities, a generous holiday entitlement Excellent pension schemes for all staff Discounts in the college restaurant Cycle to work scheme Blue Light card eligibility Access to discounted gym membership
After this apprenticeship
May be the opportunity for a full time role or further training.
Ask a question
The contact for this apprenticeship is:
KENDAL COLLEGE
Lydia Read-Potter
personnel@kendal.ac.uk
The reference code for this apprenticeship is VAC1000343962.
Apply now
Closes in 11 days (Friday 10 October 2025)
Sign in with your GOV.UK One Login to apply.
After signing in, you’ll apply for this apprenticeship on the company's website.