Customer Service Practitioner Apprenticeship - Automotive
CUSTOM CRUISERS LTD
Derbyshire (DE55 7RL)
Closes tomorrow (Friday 31 October 2025 at 11:59pm)
Posted on 15 October 2025
Contents
Summary
Custom Cruisers are offering a fantastic opportunity for an Apprentice Customer Service practitioner to join their busy motorcycle dealership in Derby.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
9am – 5:30pm Mon-Fri (1 Hour Lunch).
40 hours a week
- Start date
-
Monday 3 November 2025
- Duration
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1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This comprehensive programme offers an exciting and challenging opportunity to gain formal qualifications through extensive training — all while in full-time employment.
As a Customer Service Practitioner, your role is to deliver high-quality products and services to your organisation's customers. You’ll be responsible for providing exceptional service across a variety of channels — from in-person and telephone interactions to email, post, text, and social media. Service delivery may take place in the workplace, digitally, or even in the customer's own locality.
Core Knowledge Areas:
Knowing Your Customers:
- Understand who your customers are, both internal and external.
- Recognise the different needs and priorities of various customer groups
- Learn how to manage expectations effectively by adapting your communication and service style
- Understanding the organisation
- Know your organisation's purpose and what its brand promise means
- Understand the core values that drive the service culture
- Be familiar with internal policies and procedures, including complaint handling and digital media usage
- Meeting Regulations and Legislation
- Understand the legal and regulatory frameworks relevant to your role.
- Learn your responsibilities and how to apply them while delivering service
Systems and Resources:
- Gain practical knowledge of systems, equipment, and technology used to meet customer needs
- Learn how to use tools for measuring and evaluating customer service performance
Your Role and Responsibilities
- Understand your role within the organisation and how your actions impact others
- Be aware of the targets and goals you’re expected to meet
- Delivering the customer experience
- Learn how to gather relevant facts to create a customer-focused experience
- Understand the importance of building trust with customers and how to establish strong relationships
Where you'll work
Unit 5B Monk Road
Alfreton
Derbyshire
DE55 7RL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NOTTINGHAM COLLEGE
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
The programme for the Customer Service Apprenticeship incorporates underpinning knowledge delivered in partnership and managed by EMTEC College. All training is to be delivered online.
Apprentices will be required to have or achieve functional skills level 1 in English and Maths, and to have taken functional skills level 2 English and Maths tests prior to completion of their apprenticeship
Regular review and welfare visits from appointed assessors who will observe all evidence opportunities that occur naturally in the workplace
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
About this employer
Custom Cruisers UK Custom Motorcycle accessories for Metric and Harley Cruisers parts and accessories run by Mike and Tina have built up a reputation for good service on the custom motorcycle parts scene covering all models. A full range of exhausts, windshields, sissybars, seats, floorboards, clothing and much more. Custom accessories, hyperchargers, chrome covers, etc. for all tastes and styles to fit nearly all cruiser motorcycle models, including:- Harley Davidson, Honda, Kawasaki, Yamaha, Suzuki, Triumph, Buell, BMW and Victory. Most brands including Jardine , National Cycle , Ztechnik , Cobra , Hac , Kuryakyn , Mapam , Renegade Styling , Mustang , Corbin , Vance and Hines , Granucci and Metmachex. Plus our own range of products.
https://customcruisers.com/index.html (opens in new tab)
Company benefits
annual leave 21 days plus 8 bank holidays
After this apprenticeship
Upon successful completion of the apprenticeship, the role holder will potenitally progress to full-time employment with the company.
Ask a question
The contact for this apprenticeship is:
NOTTINGHAM COLLEGE
The reference code for this apprenticeship is VAC1000343848.
Apply now
Closes tomorrow (Friday 31 October 2025 at 11:59pm)
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