Residential Admin Apprentice

CT Skills

Smoke Haus, 2-16 Bayford Street, London, E8 3SE (E8 3SE)

Closes in 24 days (Friday 24 October 2025)

Posted on 25 September 2025

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Summary

You will be part of the Residential Property Management Team and support with general administration in a number of different areas including Property Maintenance, and Property & Block Management.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Housing and property management (level 3)
Hours
Monday to Friday, 9.00am to 6.00pm.

40 hours a week

Start date

Monday 27 October 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Logging complaints and maintenance issues.
  • Communicating with tenants and providing regular updates.
  • Visiting properties for inspections or maintenance orders and liaising with contractors.
  • Organising inventories and property cleans.
  • Minimum of 6 hours per week spent on apprenticeship work and training.

PLEASE NOTE: A full job spec will be sent over as part of our screening process.

Where you'll work

Smoke Haus, 2-16 Bayford Street, London, E8 3SE
E8 3SE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CT SKILLS LIMITED

Training course

Housing and property management (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
  • Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
  • Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
  • Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately
  • Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
  • Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
  • Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
  • Problem Solving: Use a problem solving and flexible approach in their day to day duties.
  • Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
  • Decision making: Effective decision making in order to apply the businesses objectives and priorities.

Training schedule

you'll attend monthly 1-2-1 meetings (online via teams every month - NO classroom OR college!) with your tutor and learn about modules including decision making & collaborative working, housing legislation, tenancy types, and more! You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer.

Requirements

Desirable qualifications

GCSE or equivalent in:

None required (grade None required)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Administrative skills
  • Attention to detail
  • Communication skills
  • Customer care skills
  • Initiative
  • IT skills
  • Logical
  • Organisation skills
  • Presentation skills
  • Problem solving skills
  • Team working

About this employer

Citidwell is an innovative sales, lettings and property management company based in London. They specialise in commercial property both in disposals and acquisitions. They act for both landlords and tenants in the marketing, management and acquisition of business premises.

After this apprenticeship

As with any apprenticeship opportunity - if you prove yourself to be a valuable member of the team there is a strong chance of a permanent post within the business.

Ask a question

The contact for this apprenticeship is:

CT SKILLS LIMITED

The reference code for this apprenticeship is VAC1000343800.

Apply now

Closes in 24 days (Friday 24 October 2025)

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