Broker Support Apprentice
ROKSTONE GROUP LIMITED
London (EC3R 8AF)
Closes in 13 days (Sunday 12 October 2025)
Posted on 25 September 2025
Contents
Summary
We’re looking for a Broker Support Apprentice to join our Cedant Facultative Risk Solutions team. You’ll be part of a group that works with international clients and covers everything from commercial property and natural disasters to mining, steel, and more.
- Wage
-
£28,000 a year
- Training course
- Insurance practitioner (level 3)
- Hours
-
Monday -Friday
Exact shift to be confirmed.
37 hours 30 minutes a week
- Start date
-
Monday 13 October 2025
- Duration
-
1 year 3 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Role accountabilities:
Support the Team:
· Provide essential administrative support to the Cedant Facultative Division to keep operations running smoothly
· Maintain our electronic filing system accurately and on time
· Use key documentation such as market sheets and checklists, and follow departmental procedures carefully
· Provide ad hoc support to your Team Lead and colleagues whenever needed
· Take on additional tasks when needed to help the team succeed
Work with Clients and Business:
· Collaborate with colleagues to manage new and renewal business, mid-term amendments, and client enquiries professionally and efficiently
· Work with brokers and team members to understand client needs and support broking strategies
· Answer questions and solve problems for clients quickly and professionally
· Help resolve issues and handle complaints with confidence and care
Contribute to Performance and Quality:
· Assist in setting and tracking sales targets—for yourself and the wider team
· Check your work and your team’s work to make sure it’s top quality
Where you'll work
Aventum Capital Ltd, The Monument Building 3RD, Floor
London
EC3R 8AF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
METAGEDU APPRENTICESHIPS LTD
Training course
Insurance practitioner (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
- Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
- Analyse data to make evidence based decisions.
- Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
- Apply appropriate method of communication for audience and circumstances.
- Records, verifies, maintains and where appropriate, shares information.
- Compliant with relevant governance, policies and procedures.
- Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
- Balances competing priorities in order to meet deadlines.
- Builds and maintains positive relationships.
- Work as part of a team to help achieve results.
- Identify potential claims fraud and determine the correct action to prevent loss.
- Manage insurance claims and/or payments within the limits of responsibility in line with policies and procedures.
- Identify and manage insurance risks within the limits of responsibility in line with policies and procedures.
- Recommend insurance and premiums decisions within the limits of responsibility and in line with organisational policies and procedures.
- Gather and interpret relevant information to provide a return on insurance decisions.
- Match client’s needs with available insurance products and services.
- Optimises the potential return on insurance decisions within the scope of own role by identifying and positioning the client’s case with the insurer.
- Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
- Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
- Analyse data to make evidence based decisions.
- Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
- Apply appropriate method of communication for audience and circumstances.
- Records, verifies, maintains and where appropriate, shares information.
- Compliant with relevant governance, policies and procedures.
- Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
- Balances competing priorities in order to meet deadlines.
- Builds and maintains positive relationships.
- Work as part of a team to help achieve results.
Training schedule
The successful candidate will complete a level 3 Insurance Practitioner apprenticeship.
Requirements
Essential qualifications
GCSE or equivalent in:
- Maths (grade 4-9)
- English (grade 4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- IT skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
- Administrative skills
Other requirements
Starting Salary: £28,000
About this employer
Rokstone, part of the Aventum Group, is an established international underwriting MGA and approved Lloyd’s of London coverholder, where we also hold a Lloyd’s Box. With innovation at our core, we go beyond the ordinary to offer brokers specialised (re)insurance solutions. Within Rokstone, we house specialist MGAs such as Novus, iSure and iFarm, each contributing to our commitment to redefining industry standards.
After this apprenticeship
Excellent progression available within the company. This may lead to a permanent position with employer and future progression.
Ask a question
The contact for this apprenticeship is:
METAGEDU APPRENTICESHIPS LTD
The reference code for this apprenticeship is VAC1000343794.
Apply now
Closes in 13 days (Sunday 12 October 2025)
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