Letting Administrator Apprentice

CT Skills

Cringleford Business Centre, Intwood Road, Norwich, NR4 6AU (NR4 6AU)

Closes in 23 days (Friday 24 October 2025)

Posted on 25 September 2025

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Summary

This is an exciting opportunity for you to take responsibility for ensuring the properties operate smoothly, maintaining tenant and Landlord satisfaction, and overseeing administrative tasks.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Housing and property management (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm.

40 hours a week

Start date

Monday 27 October 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Dealing with all new landlord and tenant enquiries
  • On boarding new landlords and tenants
  • Preparing property particulars for advertising
  • Keeping landlords' updates with the progress of their property marketing
  • Liaising with contractors, tenants and landlords on maintenance issues
  • Managing tenant inquiries, leases, and renewals
  • Coordinating property maintenance and repairs
  • Minimum of 6 hours per week spent on apprenticeship work and training

Where you'll work

Cringleford Business Centre, Intwood Road, Norwich, NR4 6AU
NR4 6AU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CT SKILLS LIMITED

Training course

Housing and property management (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
  • Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
  • Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
  • Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately
  • Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
  • Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
  • Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
  • Problem Solving: Use a problem solving and flexible approach in their day to day duties.
  • Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
  • Decision making: Effective decision making in order to apply the businesses objectives and priorities.

Training schedule

Housing and Property Management Level 3 Apprenticeship Standard:

  • You'll attend monthly 1-2-1 meetings (online via teams every month - NO classroom OR college!) with your tutor and learn about modules including decision making & collaborative working, housing legislation, tenancy types, and more!
  • You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer

Requirements

Desirable qualifications

GCSE or equivalent in:

None required (grade None required)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Administrative skills
  • Attention to detail
  • Communication skills
  • Customer care skills
  • Initiative
  • IT skills
  • Logical
  • Organisation skills
  • Presentation skills
  • Problem solving skills
  • Team working

About this employer

Melanie Estates is a small independent Estate Agency, specialising in Residential property lettings and management. You will be joining a team of customer centric professionals, and as such the nature of this role requires an individual who will embrace our ethos and strengthen our team, supporting and contributing directly to our strategic initiatives.

After this apprenticeship

  • As with any apprenticeship opportunity - if you prove yourself to be a valuable member of the team there is a strong chance of a permanent post within the business

Ask a question

The contact for this apprenticeship is:

CT SKILLS LIMITED

The reference code for this apprenticeship is VAC1000343793.

Apply now

Closes in 23 days (Friday 24 October 2025)

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