IT Apprenticeship
GENMAR (UK) LTD
HERTS (CM23 5NZ)
Closes in 9 days (Monday 13 October 2025)
Posted on 25 September 2025
Contents
Summary
Kickstart your career in IT with Genmar! Are you always the one friends and family call when their tech isn’t working? Do you enjoy problem-solving and learning new things? At Genmar IT Services, we help businesses stay connected, secure, and running smoothly — and now we’re looking for an IT Apprentice to join our team.
- Wage
-
£18,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
8:00 AM - 6:00 PM Monday to Friday.
40 hours a week
- Start date
-
Monday 20 October 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Help keep systems secure by resetting passwords, setting up logins, and making sure antivirus protection is up to date.
- Read and follow IT guides, manuals, and diagrams to solve problems and learn how systems work.
- Log and track IT issues using the company’s helpdesk system, making sure problems are fixed quickly and recorded properly.
- Provide support to staff and customers in person, by email, over the phone, and using remote support tools.
- Build and upgrade computers, set up printers, and help maintain office equipment.
- Install and update software such as Windows, Microsoft Office, and other business applications.
- Assist with setting up and fixing internet connections, Wi-Fi, and other network devices.
- Learn about cloud services (such as Microsoft Azure) and use simple scripts to make everyday IT tasks easier.
Where you'll work
UNIT 12 THE LINKS
RAYNHAM RAOD
BISHOPS STORTFORD
HERTS
CM23 5NZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BALTIC TRAINING SERVICES LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT. You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.
Requirements
Essential qualifications
GCSE in:
- English (grade 5)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Team working
- Initiative
- Passion for IT
About this employer
We don't fix IT issues; we stop them from happening. Our proactive IT services, unlike traditional support, keep your business issue-free. Leaving you to focus on what matters most: growing your business.
https://www.genmar.co.uk/ (opens in new tab)
Company benefits
Full Private Medical insurance for all employees. Regular staff socials. Kitted out staff room for breaks – Pool table, chilled drinks fridge. Holiday loyalty program – Increased holiday allowance. for long standing staff members. Free parking.
After this apprenticeship
This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.
Ask a question
The contact for this apprenticeship is:
BALTIC TRAINING SERVICES LIMITED
Megan Bell
megan.bell@balticapprenticeships.com
The reference code for this apprenticeship is VAC1000343755.
Apply now
Closes in 9 days (Monday 13 October 2025)
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After signing in, you’ll apply for this apprenticeship on the company's website.