Level 3 Business Administrator Apprenticeship
DALEMOUNT SERVICES LTD
ASKAM IN FURNESS (LA16 7AA)
Closes in 12 days (Monday 13 October 2025 at 11:59pm)
Posted on 30 September 2025
Contents
Summary
The responsibilities of a business administrator are to support and engage with different parts of the organisation and interact with internal or external customers. The role involves demonstrating strong communication skills and adopting a proactive approach to developing skills.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 08:00 - 16:30
40 hours a week
- Start date
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Tuesday 4 November 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key Responsibilities:
- Provide administrative support across the business
- Work independently and as part of a team to complete tasks
- Communicate effectively with colleagues, managers, and customers
- Manage tasks efficiently under pressure and to deadlines
- Assist with customer enquiries in a professional manner
- Maintain accurate records and update systems as required
Where you'll work
1 DUKE STREET
ASKAM IN FURNESS
LA16 7AA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
FURNESS COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Business Administrator Level 3 Apprenticeship Standard
- The apprenticeship includes regular training at Furness College
- At least 20% of your working hours will be spent training or studying
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Willing to learn
- Highly motivated
About this employer
DSL Heating is a family run business who puts safety and the customer first. We were established in 2008 primarily to support the British Gas Heating Installation team, and have since expanded and recruited with British Gas trained Service Engineers who have over 45 years of experience in diagnosing and repairing domestic gas appliance and system faults.
After this apprenticeship
- Progression potential within the business upon completion
Ask a question
The contact for this apprenticeship is:
FURNESS COLLEGE
The reference code for this apprenticeship is VAC1000343655.
Apply now
Closes in 12 days (Monday 13 October 2025 at 11:59pm)
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