IT Apprenticeship

QUORUM DEVELOPMENTS LTD

SEDGEFIELD (TS21 3FF)

Closes in 17 days (Monday 13 October 2025)

Posted on 24 September 2025

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Summary

Kickstart your career in IT with Quorum! You’ll get hands-on experience with Microsoft 365, servers, cloud services, and networks - gaining real skills that will help you grow in the IT world.

Wage

£17,000 a year

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
9am-5pm Monday to Friday (Flexible hours available)

37 hours 30 minutes a week

Start date

Monday 20 October 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Help set up and manage user accounts, including password resets and access permissions
  • Support with setting up two-step login (multi-factor authentication) and keeping accounts secure in Microsoft 365
  • Provide IT support to staff and clients by phone, email, Microsoft Teams, and the service desk system
  • Log and track IT issues using ManageEngine Service Desk, escalating problems to senior staff when needed
  • Install, set up, and update laptops, servers, and software (both in the office and remotely)
  • Learn how to solve problems using Microsoft 365 tools, remote support, and basic scripting
  • Gain experience with wired and wireless networks, including taking part in a new server room and network setup
  • Work with Microsoft 365 cloud services and data centres to support business systems

Where you'll work

SUITE F1
EXPLORER 2
THOMAS WRIGHT WAY
SEDGEFIELD
TS21 3FF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BALTIC TRAINING SERVICES LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. 

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.  

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 5)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Team working
  • Initiative

About this employer

Quorum was established to deliver reliable software that would support key processes for companies engaged in the important business of keeping the lights on. That hasn’t changed, nor have the core values that keep us at the forefront of the field.

https://www.quorumdev.com/about-us/ (opens in new tab)

Company benefits

25 days holiday. Perkbox Benefits & Rewards. Quarterly reviews/bonus.

After this apprenticeship

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Ask a question

The contact for this apprenticeship is:

BALTIC TRAINING SERVICES LIMITED

Megan Bell

megan.bell@balticapprenticeships.com

The reference code for this apprenticeship is VAC1000343534.

Apply now

Closes in 17 days (Monday 13 October 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.