Outpatient Booking Officer Apprentice

Frimley Health NHS Foundation Trust

Slough (SL2 4HL)

Closes in 10 days (Tuesday 7 October 2025)

Posted on 25 September 2025

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Summary

Join our friendly team as an Apprentice Outpatient Booking Officer, supporting with outpatient appointment scheduling and waiting list management, while gaining a Level 3 Apprenticeship in Business Administration.

Wage

£26,240 a year

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NHS Band 3 including 5% Fringe High Cost Area Alloance (HCAS)

Training course
Customer service practitioner (level 2)
Hours
Full time - 37.5 hours per week (08:30 - 16:30).

37 hours 30 minutes a week

Start date

Monday 17 November 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • The post holder will be responsible for booking outpatient appointments over the Trust sites. They will have an active role in the implementation, as well as ongoing monitoring of both new and existing appointments systems.
  • The post holder will assist with meeting Trust targets.
  • The post holder will be required to offer very high customer service skills for patients and both internal and external staff.

Where you'll work

Wexham Park Hospital
Wexham Street
Slough
SL2 4HL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WEIR TRAINING LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

  • English (grade C)
  • Maths (grade C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Initiative

About this employer

Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire. We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough. We run outpatient clinics and diagnostic services from Aldershot, Farnham, Fleet, Windsor, Maidenhead, Bracknell and Chalfont St Peter. We hold 3 core values, Committed to Excellence, Working Together, and Facing the Future

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

The successful applicant could progress into higher-level admin roles within the organisation.

Ask a question

The contact for this apprenticeship is:

Frimley Health NHS Foundation Trust

Marley Molloy

marley.molloy@nhs.net

0300 6153487

The reference code for this apprenticeship is VAC1000343533.

Apply now

Closes in 10 days (Tuesday 7 October 2025)

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