Business Administration Apprenticeship with Park Surgery
Park Surgery
Middlesbrough (TS1 3QY)
Closes in 15 days (Wednesday 8 October 2025 at 11:59pm)
Posted on 23 September 2025
Contents
Summary
Park Surgery is looking for an Apprentice to join our friendly team. We are a busy GP practice that operates over 3 sites located in central Middlesbrough and Thorntree estate. We offer first-class patient - centred primary care to a combined list of circa 12,500 patients.
- Wage
-
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, between 8am - 6pm.
37 hours 30 minutes a week
- Start date
-
Monday 27 October 2025
- Duration
-
1 year 6 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Undertake general reception duties, making and taking telephone calls, taking messages, face-to-face enquiries, liaising with staff, outside agencies, and visitors/patients
- Collect payments for non-NHS services
- Greet and direct patients and visitors
- Booking appointments
- Dealing with home visit requests
- Working on front reception
- Photocopying
- Emailing
- Inputting and extracting information from the practice system
- Liaising with other NHS services/pharmacies
- General housekeeping, i.e. keeping the reception and waiting areas tidy
- Any other reasonable duties as necessary
Where you'll work
One Life
Linthorpe Road
Middlesbrough
TS1 3QY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
MIDDLESBROUGH COUNCIL
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Level 3 Business Administration Apprenticeship Standard
- Training will be delivered face-to-face, with workshops and 1-2-1 support given
Requirements
Desirable qualifications
GCSE in:
- English (grade 4, C or above)
- Maths (grade 4, C or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Administrative skills
- Team working
- Multi-tasking
Other requirements
This role requires responsibility, maturity, reliability, accuracy, attention to detail and a professional approach. There is a uniform provided. You will be required to deal with patient issues and administration queries. Confidentiality, reliability and professionalism are crucial.
About this employer
Park surgery is a busy local GP practice operating over 3 sites in Middlesbrough with over 12,500 patients. We offer first class patient-centred primary care to Middlesbrough residents.
After this apprenticeship
- It will be varied and interesting, and sometimes challenging
- The ideal candidate will be someone with a ‘can do’ approach who is able to benefit from the training and support we can provide to develop
- The possibility to join our team full-time with a chance to progress onto more senior roles in time
Ask a question
The contact for this apprenticeship is:
Park Surgery
Dana Irvine
dana.irvine@nhs.net
03001112300
The reference code for this apprenticeship is VAC1000343486.
Apply now
Closes in 15 days (Wednesday 8 October 2025 at 11:59pm)
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