Apprentice Service Advisor
Ford and Slater
UK (NR5 0JS)
Closes in 27 days (Tuesday 28 October 2025)
Posted on 23 September 2025
Contents
Summary
Do you have a passion for all things automotive? Could you deliver a great standard of customer service? Then it’s time you considered a career with Ford and Slater. We are looking for passionate individuals with a love of all things that drive.
- Wage
-
£15,704 a year
- Training course
- Business administrator (level 3)
- Hours
-
Days and shifts are to be confirmed
40 hours a week
- Start date
-
Monday 10 November 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- To work as part of a team delivering a first class, professional customer service ensuring that where possible customer enquiries, payments and complaints are resolved at the first point of contact
- To greet customers in a friendly, professional and courteous manner
- To work within established procedures for each service request including logging, processing and progress chasing enquiries, adhering to service level agreements and quality standards to maximise customer satisfaction
Where you'll work
William Frost Way
Costessey
Norwich
UK
NR5 0JS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LEARNING SKILLS PARTNERSHIP LTD
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Level 3 Business Administrator Apprenticeship Standard:
- This apprenticeship is delivered through work based learning, this means that all training is done at the workplace eliminating the need to attend college
- The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade 4/C)
- Maths (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Problem solving skills
- Administrative skills
- Logical
- Team working
Other requirements
This apprenticeship will involve working weekends and may involve working in the evenings. This is agreed locally on a rota basis. It will be hard work but it is a great environment to work in. It offers opportunities for reward and progression. Please do not contact the retailer directly. Learning Skills Partnership is the main point of contact for this vacancy, as we are providing a full recruitment service for the retailer. Approaching the retailer directly will not always help your application. Once you commence at the Retailer, further induction training will be supplied by the Retailer. You will also receive visits and other training from the Learning Skills Partnership representative.
About this employer
The company was founded in 1928 and has a distinguished history as a franchised commercial vehicle dealer.Ford & Slater was acquired by Peter Strevens in 1991 and the Directors of Ford and Slater comprise Strevens family members and other senior managers.
After this apprenticeship
- This is a fantastic opening to gain permanent employment in a varied and ever expanding industry
- Ford and Slater has an enviable reputation for well trained, high quality staff and this is a career opportunity not to be missed
Ask a question
The contact for this apprenticeship is:
LEARNING SKILLS PARTNERSHIP LTD
The reference code for this apprenticeship is VAC1000343475.
Apply now
Closes in 27 days (Tuesday 28 October 2025)
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