Level 3 Business Administration apprenticeship
Stepney Bank Stables
NEWCASTLE-UPON-TYNE (NE1 2PN)
Closes in 13 days (Friday 10 October 2025)
Posted on 23 September 2025
Contents
Summary
Join our friendly team at Stepney Bank Stables and kickstart your career in Business Administration! You’ll work in our reception office ensuring that our processes run smoothly and efficiently.
- Wage
-
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
9am- 5pm
Working days would include a Sunday and schedule to be discussed
37 hours 30 minutes a week
- Start date
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Monday 27 October 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Dealing with customer enquiries in person, by phone and by email
- Ensuring customer, staff, volunteer and horse records are kept and filed and stored appropriately
- Ensuring that the main office and reception area are tidy and inviting with information clearly displayed.
- Updating timetables during holiday periods
- Working with the team to create a welcoming, positive and happy atmosphere for young people who attend
Where you'll work
STEPNEY BANK
BYKER
NEWCASTLE-UPON-TYNE
NE1 2PN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
GATESHEAD COUNCIL
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Reliable
- Punctual
About this employer
Stepney Bank Stables is a charity whose mission is to bring joy and enhance the lasting life chances of young people through horses. We’re open 7 days per week, 363 days per year (closed Christmas Day and New Years Day). Stepney Bank Stables has a history spanning more than 30 years and, in that time, has supported many young people to develop their skills and confidence. We’re committed to investing in our staff team, supporting the personal and career development of all employees.
After this apprenticeship
- Potential to develop the role in several different directions
Ask a question
The contact for this apprenticeship is:
GATESHEAD COUNCIL
The reference code for this apprenticeship is VAC1000343421.
Apply now
Closes in 13 days (Friday 10 October 2025)
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After signing in, you’ll apply for this apprenticeship on the company's website.