Level 3 Business Administration apprentice

Mayfield Medical Group

TYNE AND WEAR (NE32 5SE)

Closes in 10 days (Monday 6 October 2025)

Posted on 23 September 2025

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Summary

Kickstart your career in healthcare with a hands-on admin role at the heart of a busy medical group. You’ll gain real experience supporting patients and staff, while working towards a nationally recognised qualification.

Wage

£14,722.50 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Business administrator (level 3)
Hours
Mon-Fri.

37 hours 30 minutes a week

Start date

Monday 27 October 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Booking Appointments: Schedule, confirm, and manage patient appointments using the practice’s electronic system, ensuring efficient use of clinical time.
  • Scanning: Digitally scan and upload patient documents to the electronic health record system, maintaining accuracy and confidentiality.
  • Coding: Apply appropriate medical codes to patient records for billing and documentation, in line with current coding standards.
  • Shredding: Safely dispose of confidential documents in compliance with data protection and privacy regulations.
  • Deductions: Assist with processing insurance claims and patient billing deductions, ensuring accurate financial records.
  • Taking Post: Handle incoming and outgoing mail, including sorting, distributing, and recording correspondence.

Where you'll work

MAYFIELD MEDICAL CENTRE
PARK ROAD
JARROW
TYNE AND WEAR
NE32 5SE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GATESHEAD COUNCIL

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Initiative

About this employer

Mayfield Medical Group is a dynamic and bustling General Practice with a patient base of 9,300 individuals. The practice provides high-quality healthcare services to the diverse community. Mayfield Medical Group are proud to dedicate their commitment to patient care, innovation, and continuous improvement.

After this apprenticeship

Progression for the right candidate.

Ask a question

The contact for this apprenticeship is:

GATESHEAD COUNCIL

The reference code for this apprenticeship is VAC1000343401.

Apply now

Closes in 10 days (Monday 6 October 2025)

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