Apprentice Customer Service Specialist
Burton and South Derbyshire College
Lichfield Street (DE14 3RL)
Closes tomorrow (Tuesday 7 October 2025)
Posted on 23 September 2025
Contents
Summary
Do you want to support a vibrant and growing department within Burton and South Derbyshire College (BSDC)? An exciting opportunity has become available to work within the Business Development & Employability Team.
- Wage
-
£19,240 a year
Check minimum wage rates (opens in new tab)
£10 per hour
- Training course
- Customer service specialist (level 3)
- Hours
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Monday - Friday.
37 hours a week
- Start date
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Wednesday 19 November 2025
- Duration
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1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The role within the business development team is to provide support to employers by offering effective customer service, administration, and coordination of processes for both internal and external customers, helping to drive our growth strategy.
Day-to-day responsibilities will include:
• Engaging with customers daily in a polite, professional manner.
• Assisting customers with all queries regarding advice and general customer service queries.
• Collaborate with team members and different departments.
• Make calls to employers to engage them with our apprenticeship. provision and make appointments for the key account team.
• Maintain and then accurately update the College’s data management systems with relevant information.
• Maintain and track auditable paperwork, ensuring accurate completion.
• Arranging and co-ordinating meetings, including room bookings, car park facilities, catering, etc.
Where you'll work
Lichfield Street
DE14 3RL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BURTON AND SOUTH DERBYSHIRE COLLEGE
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
Level 3 Customer Service Specialist apprenticeship standard.
Level 2 Functional Skills in maths, English and ICT (if required).
This apprenticeship is delivered through a combination of Work-Based Assessment and day/block release. The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.
Requirements
Essential qualifications
GCSE or equivalent in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Administrative skills
- Analytical skills
- Attention to detail
- Communication skills
- Customer care skills
- Initiative
- IT skills
- Non judgemental
- Number skills
- Organisation skills
- Presentation skills
- Problem solving skills
- Team working
- Time-Management
Other requirements
The successful applicant will be required to complete a DBS. There are benefits to working at BSDC including 25 days annual leave excluding bank holidays and access to our gym, bistro and Innovations salon.
About this employer
Join a passionate, dynamic team. We really care about making Burton and South Derbyshire College a vibrant, outstanding college. There couldn’t be a more exciting time to help us reshape BSDC for the challenges and opportunities ahead. Over 400 people work hard to make our College the success it is, from invigilators joining us for a few hours a year, through flexible part time work to many full time academic and support roles. If you share our passion for challenging, improving and making our college the best it can be, we’d love to hear from you.
After this apprenticeship
Upon successful completion of this apprenticeship, there is a possibility of a permanent position within BSDC.
Ask a question
The contact for this apprenticeship is:
BURTON AND SOUTH DERBYSHIRE COLLEGE
The reference code for this apprenticeship is VAC1000343383.
Apply now
Closes tomorrow (Tuesday 7 October 2025)
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