Team Member Apprentice
Apple Tree Town Playcentre and Cafe
NEWCASTLE (ST5 7LB)
Closes in 7 days (Wednesday 8 October 2025 at 11:59pm)
Posted on 22 September 2025
Contents
Summary
This is a busy, varied role that will be ideal for those who are interested in learning new skills, and developing within the Hospitality and catering industry. You will need to be hardworking, enthusiastic, flexible, adaptable and focused on providing excellent service for our customers, who can range from toddlers to great grandparents.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Food and beverage team member (level 2)
- Hours
-
Days and times to be confirmed.
40 hours a week
- Start date
-
Monday 20 October 2025
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
No two days are the same working in this unique environment. The role will include preparing and serving food and drinks in the Bistro Cafe, and also preparing, cooking and serving food for our parties. The role will also include maintaining food safety and hygiene within the café and service areas.
Day-to-day duties:
- Preparing, making and serving food in our kitchen
- Checking stock and ordering from our suppliers
- Cleaning equipment in the play area, café, seating area and toilet facilities
- Play Area Supervision
- Greeting and check customer bookings upon arrival and notifying them of the rules of the play area
- Answering the phone on reception
- Party hosting, preparing food for parties
- Serving customers both in the kitchen and reception
- Making and serving drinks using our coffee machine
- Engaging with customers positively, asking for feedback
Where you'll work
UNIT 6
LOOMER ROAD INDUSTRIAL ESTATE
LOOMER ROAD
NEWCASTLE
ST5 7LB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NEWCASTLE AND STAFFORD COLLEGES GROUP
Training course
Food and beverage team member (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Serve food and beverages to individual business standards.
- Identify opportunities and apply techniques to increase sales and improve customer experience.
- Tailors communication techniques to meet customer needs and build rapport.
- Maintain a safe, hygienic, and secure working environment.
- Comply with health and safety legislation, regulations, guidelines and procedures.
- Follow food safety and allergen legislation and procedures applicable to own role.
- Use technology and equipment in line with business policy to meet customer needs.
- Handle transactions and payments securely.
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
- Use professional methods of communication that are tailored to different situations, and individual and team needs.
- Manages own time and workload, prioritising tasks.
- Maintain and rotate stock according to life cycle and business processes.
- Ensure equipment and technology faults and maintenance issues are reported promptly.
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
- Keep up to date with changes to products and processes.
- Uses feedback to improve own performance.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows and supports equity, diversity and inclusion legislation and principles.
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
- Serve food and beverages to individual business standards.
- Identify opportunities and apply techniques to increase sales and improve customer experience.
- Tailors communication techniques to meet customer needs and build rapport.
- Maintain a safe, hygienic, and secure working environment.
- Comply with health and safety legislation, regulations, guidelines and procedures.
- Follow food safety and allergen legislation and procedures applicable to own role.
- Use technology and equipment in line with business policy to meet customer needs.
- Handle transactions and payments securely.
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
- Use professional methods of communication that are tailored to different situations, and individual and team needs.
- Manages own time and workload, prioritising tasks.
- Maintain and rotate stock according to life cycle and business processes.
- Ensure equipment and technology faults and maintenance issues are reported promptly.
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
- Keep up to date with changes to products and processes.
- Uses feedback to improve own performance.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows and supports equity, diversity and inclusion legislation and principles.
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
Training schedule
20% off the job training
Requirements
Desirable qualifications
GCSE in:
- English (grade 4/C)
- Maths (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Initiative
About this employer
Apple Tree Town is a miniature and unique play town for children. The venue also has catering facilities with a café, and catering for children’s parties.
https://appletreetown.co.uk/ (opens in new tab)
Company benefits
Employee discount On-site parking 25 days annual leave
After this apprenticeship
- Upon successful completion of your apprenticeship, you will have the opportunity to apply for any appropriate vacancy available at that time
- It is our firm commitment to offer a permanent position wherever possible upon completion
Ask a question
The contact for this apprenticeship is:
NEWCASTLE AND STAFFORD COLLEGES GROUP
The Apprenticeship Hub
apprenticeships@nscg.ac.uk
01782 254287
The reference code for this apprenticeship is VAC1000343251.
Apply now
Closes in 7 days (Wednesday 8 October 2025 at 11:59pm)
Sign in with your GOV.UK One Login to apply.