Apprentice Payroll Administrator

City and County Healthcare Group

Nottingham (NG7 2SZ)

Closes in 25 days (Friday 17 October 2025 at 11:59pm)

Posted on 22 September 2025

Print

Contents

Summary

Kickstart your finance career as an Apprentice Payroll Administrator. Join our friendly team, earn while you learn and make a real difference in people's lives and gain skills that employees value. Apply now and shape your future with us.

Wage

£14,722.50 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Payroll administrator (level 3)
Hours
Monday to Friday between 9am to 5pm, shifts.

37 hours 30 minutes a week

Start date

Monday 27 October 2025

Duration

1 year 8 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Payroll teams are responsible for making sure employees are paid accurately and on time. Their key tasks include:

  • Processing salaries and wages
  • Calculating deductions (e.g. tax, pensions, student loans)
  • Ensuring compliance with employment laws and regulations
  • Issuing payslips and handling payroll queries
  • Submitting reports to HMRC and other relevant bodies

In short, payroll teams make sure everyone gets paid correctly, legally, and on time — they're essential to keeping a business running smoothly.

Where you'll work

Cardinal House
Abbeyfield Road
Nottingham
NG7 2SZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MBKB LTD

Training course

Payroll administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • gather, analyse and process payroll data and information
  • resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
  • deal with complaints, following processes and escalating complex situations
  • meet client or customer needs in line with service level agreements
  • provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
  • adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
  • select appropriate media for communication etc recognising the advantages and risks related to each method
  • escalate concerns relating to deadlines in a timely manner, suggesting solutions
  • use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
  • Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
  • develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
  • use computerised payroll software and spreadsheet packages such as MS Excel
  • use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)
  • gather, analyse and process payroll data and information
  • resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
  • deal with complaints, following processes and escalating complex situations
  • meet client or customer needs in line with service level agreements
  • provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
  • adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
  • select appropriate media for communication etc recognising the advantages and risks related to each method
  • escalate concerns relating to deadlines in a timely manner, suggesting solutions
  • use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
  • Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
  • develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
  • use computerised payroll software and spreadsheet packages such as MS Excel
  • use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)

Training schedule

A 100% tailored training and assessment program will be delivered to support you throughout your Apprenticeship, (21 months including endpoint assessment). Topics covered include:

  • Business and Customer Awareness
  • Payroll Core
  • Pension Technical Payroll
  • Regulations and Compliance
  • Systems and Processes
  • Planning and Prioritisation
  • Analysis skills
  • Using Systems and Processes
  • Producing Quality and Accurate Information and Reports

You may need to complete level 2 Maths and English Functional skills (if you cannot evidence prior grades).

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4/C and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

We were founded in 2009, and are made up of 32 operating companies. We’re the UK’s largest care company, with around 260 locations. We have roughly 15,300 employees and roughly 14,000 of those are care professionals, who deliver 1.5mil hours of care a month.

https://cch.careers/home (opens in new tab)

Company benefits

Cardinal House, Abbeyfield Road, Nottingham NG7 2SZ. This will be 3 days in the office and 2 days work from home, once adequately trained on our systems/processes.

After this apprenticeship

The payroll team structure is: Head of Payroll, Deputy Head of Payroll, 3 Senior Payroll Specialists and 8 Payroll Specialists – If there are vacancies, then the apprentice would be able to apply for a permanent role.

Ask a question

The contact for this apprenticeship is:

MBKB LTD

Nicki Bevan

recruit@mbkbgroup.com

The reference code for this apprenticeship is VAC1000343073.

Apply now

Closes in 25 days (Friday 17 October 2025 at 11:59pm)

Sign in with your GOV.UK One Login to apply.