Customer Service Apprenticeship
Arts Council England - Manchester
Arts Council England (M1 1FN)
Closes on Tuesday 28 October 2025
Posted on 19 September 2025
Contents
Summary
Are you confident, committed and eager to learn? Are you looking to kickstart your career in Customer service? If so, Arts Council are looking to for someone to join their existing team. Apply Now!
- Wage
-
£22,932 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday, 7 Hours per day between the hours of 8am and 6pm. Exact shifts to be confirmed.
35 hours a week
- Start date
-
Saturday 22 November 2025
- Duration
-
1 year 3 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
At Arts Council, you will provide a customer facing service for the organisation by responding to telephone, online and written customer enquiries, maintain up to date knowledge about our projects, follow administrative processes and share information in order for us to respond to enquiries effectively.
Key Responsibilities:
- Delivering a timely, accurate and high-quality service to internal and external customers.
- Responding to telephone, online and written enquiries.
- Undertaking basic research where required.
- Maintaining an overview of Arts Council projects and initiatives, identifying any gaps in information held.
- Acting as an advocate for the Arts Council, representing Customer Services at meetings.
- Providing administrative support to the Head of Customer Services.
Candidates are required to comply with the Arts Council's Equality and Diversity policy, for which training will be given. You will work closely with colleagues at all levels across the organisation to ensure consistent information on projects and initiatives is offered to customers and colleagues. You will be expected to work as part of a team that relies on open communication, flexibility and the ability to work with a diverse range of people.
What will you gain from the apprenticeship?
- Level 2 Customer Service Specialist Apprenticeship qualification.
- Extensive experience gained in a Customer Service Environment.
- Understanding of the Arts and Culture sector.
- Excellent benefits.
- Working for an organisation with a genuine commitment to learning and development, in a supportive and collaborative environment.
Benefits:
- Well-being support.
- Flexible and hybrid working.
- Annual leave: 25 days, plus bank holidays and an additional three days' leave at Christmas.
- Pension scheme and life assurance.
- Learning and development.
- Shopping discount.
Arts Council is committed to building an inclusive employer and workplace and recruiting a workforce that is as diverse as the communities we serve. However, you identify, and whatever background you bring with you, we welcome you to apply for a role at the Arts Council. Disabled, D/deaf and/or neurodivergent people, those from Black, Asian and Ethnically Diverse backgrounds are underrepresented in our workforce, so we particularly encourage applications from people in these groups.
At the Arts Council, you will be working towards a Customer Service Specialist Apprenticeship level 2 over the course of 18 months.
This vacancy will close for applications of the 28th September at 11:59pm.
Where you'll work
Arts Council England
M1 1FN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LIFETIME TRAINING GROUP LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Customer Service Practitioner Apprenticeship L2 including Functional Skills in maths and English.
Requirements
Desirable qualifications
Other in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Team Working
- Organisation Skills
About this employer
We are the national development agency for creativity and culture. We have set out our strategic vision in Let's Create that by 2030 we want England to be a country in which the creativity of each of us is valued and given the chance to flourish and where everyone of us has access to a remarkable range of high quality cultural experiences. We invest public money from Government and The National Lottery to help support the sector and to deliver this vision.
After this apprenticeship
Comprehensive career transition training to help you secure your next role once you have completed your apprenticeship.
Ask a question
The contact for this apprenticeship is:
LIFETIME TRAINING GROUP LIMITED
The reference code for this apprenticeship is VAC1000343010.
Apply now
Closes on Tuesday 28 October 2025
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