ICT Technician Apprentice
CAV ICE PROTECTION LIMITED
Consett (DH8 6SR)
Closes in 10 days (Friday 3 October 2025 at 11:59pm)
Posted on 22 September 2025
Contents
Summary
CAV Ice Protection Ltd is looking for a motivated individual to join us as an IT Apprentice. In this role, you will support the efficient operation of IT services, help maintain high security standards, and contribute to the success of the business. This is a fantastic opportunity to take your first step in a rewarding IT career!
- Wage
-
£15,311.40 to £24,761.88, depending on your age
National Minimum Wage
Check minimum wage rates (opens in new tab)
National minimum wage for age
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Thursday, 8.00am - 4.30pm. Friday, 8.00am - 3.30pm.
Paid 2 x 15 min breaks each day.
Unpaid 30 min lunch break each day.
39 hours a week
- Start date
-
Monday 13 October 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Your daily duties will include;
- Solve technical and applications problems
- Maintain and optimise systems performance
- Provide technical support to users through a range of communication channels
- Install and configure hardware and software
- Deploy and monitor IT infrastructure components
- Establish and diagnose problems/faults using troubleshooting methods and tools
Where you'll work
Number One Industrial Estate
Consett
DH8 6SR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DERWENTSIDE COLLEGE
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
All training will be delivered from the workplace.
Requirements
Essential qualifications
GCSE in:
- GSCE (grade 4/C)
- Math (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
About this employer
At CAV, it’s our vision to place CAV technology on every possible aircraft. We design, test, analyse and manufacture technology solutions for ice protection and drag reduction in the aviation and aerospace sectors. Since 1942, we have delivered exceptional aviation solutions for light aircraft to commercial airliners and developed a reputation for innovation and excellence. Based in Consett, we employ over 110 people in a variety of roles.
After this apprenticeship
Whilst we can’t guarantee a permanent contract at the end of the Apprenticeship we consider this to be a long-term opportunity to grow and develop within the business.
Ask a question
The contact for this apprenticeship is:
DERWENTSIDE COLLEGE
Apprenticeship Recruitment Team
apprenticeships@derwentside.ac.uk
The reference code for this apprenticeship is VAC1000342973.
Apply now
Closes in 10 days (Friday 3 October 2025 at 11:59pm)
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